Administrative impact since the implementation of the school service at Finandina Bank
Customer Service is a very important issue because through this you can increase the profits of an organization. FInandina Bank aware of the importance of Customer Service Implement School Customer Service from the month of December 2013.The main objective of the School of service is to have a memor...
- Autores:
-
Bedoya Romero, John Fredy
- Tipo de recurso:
- Fecha de publicación:
- 2014
- Institución:
- Universidad Militar Nueva Granada
- Repositorio:
- Repositorio UMNG
- Idioma:
- spa
- OAI Identifier:
- oai:repository.umng.edu.co:10654/13169
- Acceso en línea:
- https://hdl.handle.net/10654/13169
- Palabra clave:
- SERVICIO AL CLIENTE
RELACIONES CON LOS CLIENTES
BANCO FINANDINA - ESTUDIO DE CASOS
customer service
training school
servicio al cliente
escuela de servicio
- Rights
- License
- http://purl.org/coar/access_right/c_abf2
| Summary: | Customer Service is a very important issue because through this you can increase the profits of an organization. FInandina Bank aware of the importance of Customer Service Implement School Customer Service from the month of December 2013.The main objective of the School of service is to have a memorable experience for the customer. When speaking of memorable experience is to say it is one that exceeds customer expectations. Customer satisfaction plays sharing your experience with others in their work and social environments. .de Hence it is the concern: What is the administrative impact it has had on the implementation Finandina Bank Training School in customer service since its inception? . That is why this Case Study is developed in order to make the appropriate diagnosis on this. |
|---|