Diseño de un plan de mejora para reducir el porcentaje de visitas técnicas en premisas clientes que afectan los servicios de telecomunicaciones

This project asserts the design of an improvement plan to reduce the percentage of technical visits required to solve the first-level disadvantages presented in the services of the TIGO-UNE telecommunications company in the southern region (Cali, Palmira, Jamundí and Buga). When defining the project...