Quality Management System based on ISO 9001: 2015 and its influence on the satisfaction of the services of a Peruvian automotive companyEspañol
The ISO 9001:2015 standard promotes the adoption of a process-based approach, guaranteeing the continuous improvement of organizations. The objective of the research was to improve satisfaction of the services provided in a Peruvian automotive company using a Quality Management System based on ISO 9...
- Autores:
- Tipo de recurso:
- Article of journal
- Fecha de publicación:
- 2022
- Institución:
- Universidad Católica de Pereira
- Repositorio:
- Repositorio Institucional - RIBUC
- Idioma:
- spa
- OAI Identifier:
- oai:repositorio.ucp.edu.co:10785/13705
- Acceso en línea:
- https://revistas.ucp.edu.co/index.php/entrecienciaeingenieria/article/view/2692
http://hdl.handle.net/10785/13705
- Palabra clave:
- Rights
- openAccess
- License
- Derechos de autor 2022 Entre Ciencia e Ingeniería