Prediction of problems related to TIC in general service organizations using a neural network

This article shows the efficiency of implementing a Help Desk Application with a predictive model for the definition of a catalog of services, with the execution of good practices for the management of technological services through a quality standard to guarantee these services. Based on that, the...

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Autores:

Tipo de recurso:

http://purl.org/coar/resource_type/c_6742

Fecha de publicación:

2022

Institución:

Universidad Pedagógica y Tecnológica de Colombia

Repositorio:

RiUPTC: Repositorio Institucional UPTC

Idioma:

spa

OAI Identifier:

oai:repositorio.uptc.edu.co:001/12366

Acceso en línea:

https://revistas.uptc.edu.co/index.php/ingenieria_sogamoso/article/view/15023
https://repositorio.uptc.edu.co/handle/001/12366

Palabra clave:

HELP DESK
ITIL
Information and Communication Technology (ICT)
ISO 20000
HPCC
neural networks
Mesa de ayuda
ITIL
Tecnologías de la Información y Comunicaciones (TIC)
ISO 20000
PQRSD
redes neuronales

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License

http://purl.org/coar/access_right/c_abf243