Efectos de las variables relacionadas con la intención de compra en establecimientos gastronómicos de la ciudad de Medellín
En este artículo se identificaron aquellas variables que tienen efectos positivos sobre la intención de compra en establecimientos gastronómicos de la ciudad de Medellín. La muestra estuvo conformada por 418 personas, 41.10% hombres y 58.90% mujeres, con edades en su mayoría entre 15 – 39 años (63.6...
- Autores:
-
Marín Cuartas, Isabella
Toro Herrera, Cristian Santiago
- Tipo de recurso:
- Work document
- Fecha de publicación:
- 2023
- Institución:
- Institución Universitaria Politécnico Grancolombiano
- Repositorio:
- Alejandría Repositorio Institucional
- Idioma:
- spa
- OAI Identifier:
- oai:alejandria.poligran.edu.co:10823/7581
- Acceso en línea:
- http://hdl.handle.net/10823/7581
- Palabra clave:
- Calidad percibida
Intención de compra
Modelado de ecuaciones estructurales
Tipo de restaurante
Valor hedónico
SEM
Bienes y servicios
Industria gastronómica
Servicio al cliente
Hedonic value
Perceived quality
Purchase intention
Restaurant type
Structural Equation Modelling
SEM
- Rights
- License
- Atribución-NoComercial-SinDerivadas 2.5 Colombia
| id |
Poli2_a4d04d59251f33c1665e194b81a9ad2c |
|---|---|
| oai_identifier_str |
oai:alejandria.poligran.edu.co:10823/7581 |
| network_acronym_str |
Poli2 |
| network_name_str |
Alejandría Repositorio Institucional |
| repository_id_str |
|
| dc.title.spa.fl_str_mv |
Efectos de las variables relacionadas con la intención de compra en establecimientos gastronómicos de la ciudad de Medellín |
| dc.title.translated.spa.fl_str_mv |
Effects of variables related to purchase intention in gastronomic establishments in the city of Medellín |
| title |
Efectos de las variables relacionadas con la intención de compra en establecimientos gastronómicos de la ciudad de Medellín |
| spellingShingle |
Efectos de las variables relacionadas con la intención de compra en establecimientos gastronómicos de la ciudad de Medellín Calidad percibida Intención de compra Modelado de ecuaciones estructurales Tipo de restaurante Valor hedónico SEM Bienes y servicios Industria gastronómica Servicio al cliente Hedonic value Perceived quality Purchase intention Restaurant type Structural Equation Modelling SEM |
| title_short |
Efectos de las variables relacionadas con la intención de compra en establecimientos gastronómicos de la ciudad de Medellín |
| title_full |
Efectos de las variables relacionadas con la intención de compra en establecimientos gastronómicos de la ciudad de Medellín |
| title_fullStr |
Efectos de las variables relacionadas con la intención de compra en establecimientos gastronómicos de la ciudad de Medellín |
| title_full_unstemmed |
Efectos de las variables relacionadas con la intención de compra en establecimientos gastronómicos de la ciudad de Medellín |
| title_sort |
Efectos de las variables relacionadas con la intención de compra en establecimientos gastronómicos de la ciudad de Medellín |
| dc.creator.fl_str_mv |
Marín Cuartas, Isabella Toro Herrera, Cristian Santiago |
| dc.contributor.advisor.none.fl_str_mv |
Casadiego Alzate, Rodolfo |
| dc.contributor.author.none.fl_str_mv |
Marín Cuartas, Isabella Toro Herrera, Cristian Santiago |
| dc.subject.proposal.spa.fl_str_mv |
Calidad percibida Intención de compra Modelado de ecuaciones estructurales Tipo de restaurante Valor hedónico SEM |
| topic |
Calidad percibida Intención de compra Modelado de ecuaciones estructurales Tipo de restaurante Valor hedónico SEM Bienes y servicios Industria gastronómica Servicio al cliente Hedonic value Perceived quality Purchase intention Restaurant type Structural Equation Modelling SEM |
| dc.subject.lemb.spa.fl_str_mv |
Bienes y servicios Industria gastronómica Servicio al cliente |
| dc.subject.keywords.spa.fl_str_mv |
Hedonic value Perceived quality Purchase intention Restaurant type Structural Equation Modelling SEM |
| description |
En este artículo se identificaron aquellas variables que tienen efectos positivos sobre la intención de compra en establecimientos gastronómicos de la ciudad de Medellín. La muestra estuvo conformada por 418 personas, 41.10% hombres y 58.90% mujeres, con edades en su mayoría entre 15 – 39 años (63.64%) y con estudios técnicos y tecnológicos (42.6%). El análisis de los efectos se realizó mediante un planteamiento de dos pasos, donde primero se aplicó un Análisis Factorial Confirmatorio (AFC) y, posteriormente, el Modelo de Ecuaciones Estructurales (SEM), validando el modelo de medida y permitiendo evaluar las hipótesis planteadas en este estudio. Se encontró que las dimensiones ‘Valor Hedónico (VH)’, ‘Contenido Generado por Otros Usuarios (CU)’, ‘Riesgo Percibido (RP), ‘Imagen Corporativa (IC)’,y ‘Calidad Percibida (CP)’ contribuyeron de manera significativa en la ‘Intención de Compra (IP)’. Por otra parte, el constructo ‘Actitud Hacia el Restaurante (AR)’ y el ‘Tipo de Restaurante (TR)’ no resultaron ser determinantes de la intención de compra en establecimientos gastronómicos. Estos resultaron sugieren pautas para los profesionales del Marketing que se concentran en la industria gastronómica en cuanto a los factores en los que deben concentrar mayor atención con el objetivo de tomar mejores decisiones a nivel estratégico. |
| publishDate |
2023 |
| dc.date.issued.none.fl_str_mv |
2023-01-30 |
| dc.date.accessioned.none.fl_str_mv |
2025-02-21T13:00:34Z |
| dc.date.available.none.fl_str_mv |
2025-02-21T13:00:34Z |
| dc.type.spa.fl_str_mv |
other |
| dc.type.local.spa.fl_str_mv |
Documento de trabajo |
| dc.type.driver.spa.fl_str_mv |
info:eu-repo/semantics/workingPaper |
| dc.type.coar.spa.fl_str_mv |
http://purl.org/coar/resource_type/c_8042 |
| dc.type.redcol.none.fl_str_mv |
https://purl.org/redcol/resource_type/TP |
| format |
http://purl.org/coar/resource_type/c_8042 |
| dc.identifier.uri.none.fl_str_mv |
http://hdl.handle.net/10823/7581 |
| dc.identifier.instname.spa.fl_str_mv |
instname:Politécnico Grancolombiano |
| dc.identifier.reponame.spa.fl_str_mv |
reponame:Alejandría Repositorio Comunidad |
| dc.identifier.repourl.spa.fl_str_mv |
repourl:http://alejandria.poligran.edu.co |
| url |
http://hdl.handle.net/10823/7581 |
| identifier_str_mv |
instname:Politécnico Grancolombiano reponame:Alejandría Repositorio Comunidad repourl:http://alejandria.poligran.edu.co |
| dc.language.iso.spa.fl_str_mv |
spa |
| language |
spa |
| dc.relation.references.spa.fl_str_mv |
Aaker, D. A. (1991). Managing Brand Equity Capitalizing on the Value of a Brand Name. The Free Press. http://authors.simonandschuster.com/ David-A-Aaker/1451364/books Adwan, A. al, & Aladwan, R. (2022). Use of artificial intelligence system to predict consumers’ behaviors. International Journal of Data and Network Science, 6(4), 1223–1232. https://doi.org/10.5267/j.ijdns.2022.6.011 Ambad, S. N. A., Haron, H., & Ishar, N. I. M. (2022). Determinants of Consumers’ Purchase Behaviour Towards Online Food Delivery Ordering (OFDO). Pertanika Journal of Social Sciences and Humanities, 30(3), 1071–1094. https://doi.org/10.47836/pjssh.30.3.08 Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103, 411–423. https://doi.org/10.1037/0033-2909.103.3.411 Anderson, J. C., Kellogg, J. L., & Gerbing, D. W. (1988). Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach. Psychological Bulletin, 103(3), 411–423. Arango J. (2020). Dos festivales gastronómicos para disfrutar en Medellín y el Oriente antioqueño. El Colombiano. https://www.elcolombiano.com/cultura/festivales-gastronomicos-y-maridaje-en-medellin-y-oriente-antioqueno-PO13596779 Asghar Ali, M., Ting, D. H., Salim, L., & Ahmad-Ur-Rehman, M. (2021). Influence of servicescape on behavioural intentions through mediation and moderation effects: A study on Malaysia’s full-service restaurants. Cogent Business and Management, 8(1). https://doi.org/10.1080/23311975.2021.1924923 Babin, B. J., Darden, W. R., & Griffin, M. (1994). Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value. Journal of Consumer Research, 20(4), 644–656. https://doi.org/10.1086/209376 Bao, Y., Bao, Y., & Sheng, S. (2011). Motivating purchase of private brands: Effects of store image, product signatureness, and quality variation. Journal of Business Research, 64(2), 220–226. https://doi.org/10.1016/J.JBUSRES.2010.02.007 Barich, H., & P. Kotler. (1991). A framework for marketing image management. MIT Sloan Management Review, 32(2), 94–104. Belch, G., Belch, A., & Purani K. (2011). Advertising and Promotion - An Integrated Marketing Communications Perspective (7th ed., Vol. 8). McGraw-Hill. https://fkg.usu.ac.id/images/Advertising-And-Promotion-An-Integrated-Marketing-Communications-Perspective-10th-Edition-by-Georg.pdf Bhattacharya, C., & Sen, S. (2003). Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies. Journal of Marketing, 67(2). https://doi.org/10.1509/jmkg.67.2.76.18609 BLU Radio. (2020). Antioquia a cielo abierto, la estrategia para reabrir hasta 90.000 restaurantes. BLU Radio. https://www.bluradio.com/economia/antioquia-a-cielo-abierto-la-estrategia-para-reabrir-hasta-90-000-restaurantes Boo, H. Voon. (2017). Service Environment of Restaurants: Findings from the youth customers. Journal of ASIAN Behavioural Studies, 2(2), 67. https://doi.org/10.21834/jabs.v2i2.183 Brown, S. P., Homer, P. M., & Inman, J. J. (1998). A Meta-Analysis of Relationships between Ad-Evoked Feelings and Advertising Responses. Journal of Marketing Research, 35(1), 114–126. https://doi.org/10.2307/3151934 Browne, M. W., & Cudeck, R. (1992). Alternative Ways of Assessing Model Fit. Sociological Methods & Research, 21(2), 230–258. https://doi.org/10.1177/0049124192021002005 Cabal J. (2020). ACTA No 13 DEL 09 DE SEPTIEMBRE DE 2020. Cámara de Representantes. https://www.camara.gov.co/camara/visor?doc=/sites/default/files/2020-10/ANEXOS%20ACTA%20No%2013%20DEL%2009%20DE%20SEPTIEMBRE%20DE%202020.pdf Cacares W. (2020). Gastronomía en tiempos de pandemia. Universidad Autónoma de Bucaramanga. https://unab.edu.co/gastronomia-en-tiempos-de-pandemia/#:~:text=El%20sector%20gastron%C3%B3mico%20ha%20sido,comensales%20al%20momento%20del%20servicio. Carrillo, E., Varela, P., Salvador, A., & Fiszman, S. (2011). Main Factors Underlying Consumers’ Food Choice: A First Step For The Understanding Of Attitudes Toward “Healthy Eating.” Journal of Sensory Studies, 26(2), 85–95. https://doi.org/10.1111/j.1745-459X.2010.00325.x Chang, K. C., Hsu, C. L., Chen, M. C., & Kuo, N. te. (2019). How a branded website creates customer purchase intentions. Total Quality Management and Business Excellence, 30(3–4), 422–446. https://doi.org/10.1080/14783363.2017.1308819 Cho, J., & Lee, J. (2006). An integrated model of risk and risk-reducing strategies. Journal of Business Research, 59(1), 112–120. https://doi.org/10.1016/J.JBUSRES.2005.03.006 Chua, T., Juanzi, L., & Moens, M. (2014). Mining User Generated Content. Chapman and Hall. https://books.google.com.co/books?hl=es&lr=&id=AJ6NAgAAQBAJ&oi=fnd&pg=PP1&dq=Mining+User+Generated+Content&ots=Zm7oC4voTS&sig=-3QcuK3UIWAY2YxONhFbt_ALWi8#v=onepage&q=Mining%20User%20Generated%20Content&f=false Corritore, C. L., Kracher, B., & Wiedenbeck, S. (2003). On-line trust: concepts, evolving themes, a model. International Journal of Human-Computer Studies, 58(6), 737–758. https://doi.org/10.1016/S1071-5819(03)00041-7 DANE. (2019). Comunicado de prensa PIB III Trimestre 2019. https://www.dane.gov.co/files/investigaciones/boletines/pib/cp_PIB_IIItrim19.pdf DANE. (2020). Comunicado de prensa Resultados EMC, EMMET, EMS y EMA. https://www.dane.gov.co/files/comunicados/comunicado-economicas-junio-2020.pdf Dennhardt, S. (2014). User-Generated Content and its Impact on Branding (Vol. 1). https://doi.org/10.1007/978-3-658-02350-8 Dichter, E. (1985). “What’s In An Image.” Journal of Consumer Marketing , 2(1), 75–81. https://doi.org/10.1108/eb038824 Eroglu, S. A., Machleit, K., & Barr, T. F. (2005). Perceived retail crowding and shopping satisfaction: the role of shopping values. Journal of Business Research, 58(8), 1146–1153. https://doi.org/10.1016/J.JBUSRES.2004.01.005 Fishbein, M., & I. Ajzen. (1977). Belief, attitude, intention, and behavior: An introduction to theory and research. Philosophy and Rhetoric, 10(2), 177–189. Fotis, J., Buhalis, D., & Rossides, N. (2012). Social Media Use and Impact during the Holiday Travel Planning Process. https://doi.org/10.1007/978-3-7091-1142-0_2 Gayatri, G., & Chew, J. (2013). How do Muslim consumers perceive service quality? Asia Pacific Journal of Marketing and Logistics. https://doi.org/10.1108/APJML-06-2012-0061 Gayatri, G., Hume, M., & Mort, G. S. (2011). The role of Islamic culture in service quality research. Asian Journal on Quality. https://doi.org/10.1108/15982681111140534 Gotlieb, J., Grewal, D., & Brown, S. (1994). Consumer Satisfaction and Perceived Quality: Complementary or Divergent Constructs? Journal of Applied Psychology, 79(6), 875–885. https://doi.org/10.1037/0021-9010.79.6.875 Harun, A., Prybutok, G., & Prybutok, V. (2018a). Do the millennials in the USA care about the fast food industry’s involvement in corporate social responsibility? Young Consumers, 19(4), 358–381. https://doi.org/10.1108/YC-02-2018-00776 Harun, A., Prybutok, G., & Prybutok, V. R. (2018b). Insights into the antecedents of fast-food purchase intention and the relative positioning of quality. Quality Management Journal, 25(2), 83–100. https://doi.org/10.1080/10686967.2018.1436351 Heung, V. C. S., & Gu, T. (2012). Influence of restaurant atmospherics on patron satisfaction and behavioral intentions. International Journal of Hospitality Management, 31(4), 1167–1177. https://doi.org/10.1016/j.ijhm.2012.02.004 Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling, 6(1), 1–55. https://doi.org/10.1080/10705519909540118 Hu, L.-T., Bentler, P. M., & Kano, Y. (1992). Can test statistics in covariance structure analysis be trusted? Psychological Bulletin, 112(2), 351–362. https://doi.org/10.1037/0033-2909.112.2.351 Hussain, M. I., Farooq, M., Syed, Q. A., Ishaq, A., Al-Ghamdi, A. A., & Hatamleh, A. A. (2021). Botany, nutritional value, phytochemical composition and biological activities of quinoa. In Plants (Vol. 10, Issue 11). MDPI. https://doi.org/10.3390/plants10112258 Izquierdo-Yusta, A., Gómez-Cantó, C. M., Pelegrin-Borondo, J., & Martínez-Ruiz, M. P. (2019). Consumers’ behaviour in fast-food restaurants: a food value perspective from Spain. British Food Journal, 121(2), 386–399. https://doi.org/10.1108/BFJ-01-2018-0059 Jo, H. (2022). Continuance intention to use artificial intelligence personal assistant: type, gender, and use experience. Heliyon, 8(9). https://doi.org/10.1016/j.heliyon.2022.e10662 Jun, J., Kim, J., & Tang, L. (Rebecca). (2017). Does Social Capital Matter on Social Media? An Examination Into Negative e-WOM Toward Competing Brands. Journal of Hospitality Marketing and Management, 26(4), 378–394. https://doi.org/10.1080/19368623.2017.1251869 Kartika, A., & Kusuma, A. (2016). The role of ad effectiveness in mediating Ad TArik power to brand attitude on aqua brand advertisement (Study on Aqua Consumers) in Denpasar City. E-Journal of Management Unud, 5(1), 176–206. Kim, D. J., Ferrin, D. L., & Rao, H. R. (2008). A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents. Decision Support Systems, 44(2), 544–564. https://doi.org/10.1016/J.DSS.2007.07.001 Ledesma, R., Molina Ibañez, G., & Valero Mora, P. (2002). Análisis de consistencia interna mediante Alfa de Cronbach: un programa basado en gráficos dinámicos. Psico-USF, 7(2), 143–152. https://doi.org/10.1590/S1413-82712002000200003 Micuda, D., & Cruceru, G. (2010). Testing SERVQUAL dimensions on the Romanian banking sector. The International Conference on Risk Management, Assessment and Mitigation, 329–334. Mitchell, A. A., & Olson, J. C. (1981). Are product a beliefs the only mediator of advertising effects on brand attitude. Journal of Marketing Research, 18, 318–332. https://doi.org/10.1177/002224378101800306 Mitchell V. (1999). Consumer perceived risk: conceptualisations and models. European Journal of Marketing, 33, 163–195. https://doi.org/10.1108/03090569910249229 Mkedder, N., Bakır, M., & Lachachi, A. (2021). Investigating the Antecedents of Purchase Intention Toward Local Dairy Products: An Empirical Study Based on the SOR Model. Central European Management Journal, 29. https://doi.org/10.7206/cemj.2658-0845.62 Mohd Yusof, Y. L., Wan Jusoh, W. J., & Maulan, S. (2021). Perceived quality association as determinant to re-patronise Shariah-compliant brand restaurants. Journal of Islamic Marketing, 12(2), 302–315. https://doi.org/10.1108/JIMA-10-2018-0190 Muntinga, D. G., Moorman, M., & Smit, E. G. (2011). Introducting COBRAs: Exploring motivations for brand-related social media use. International Journal of Advertising. https://doi.org/10.2501/IJA-30-1-013-046 Najar, A. H., & Hamid Rather, A. (2021). Mediating role of guest’s attitude toward the impact of UGC benefits on purchase intention of restaurants; Extending social action and control theories. Journal of Foodservice Business Research, 24(3), 249–273. https://doi.org/10.1080/15378020.2020.1842958 National Restaurant Association (U.S.). (2011). Foundations of restaurant management & culinary arts: level one. Prentice Hall. Nejati, M., & Moghaddam, P. P. (2013). The effect of hedonic and utilitarian values on satisfaction and behavioural intentions for dining in fast-casual restaurants in Iran. British Food Journal, 115(11), 1583–1596. https://doi.org/10.1108/BFJ-10-2011-0257 Nguyen, N., & Leblanc, G. (2001). Corporate image and corporate reputation in customers’ retention decisions in services. Journal of Retailing and Consumer Services, 8(4), 227–236. https://doi.org/10.1016/S0969-6989(00)00029-1 Pérez-Villarreal, H. H., Martínez-Ruiz, M. P., Izquierdo-Yusta, A., & Gómez-Cantó, C. M. (2020). Food values, benefits and their influence on attitudes and purchase intention: Evidence obtained at fast-food hamburger restaurants. Sustainability (Switzerland), 12(18). https://doi.org/10.3390/SU12187749 Perfetti Del Corral, M., Carlos, S., Lombo, F. P., Francisco, J., & Rojas, M. (2017). Comunicado de Prensa DANE. https://www.dane.gov.co/files/investigaciones/boletines/pib/cp_PIB_IVtrim16_oferta.pdf Rabanal de Dios, A. (2021). Factores influyentes en la intención de visitar un restaurante de lujo. Ramírez, P., Melo Mariano, A., & Salazar, E. (2014). Propuesta Metodológica para aplicar modelos de ecuaciones estructurales con PLS: El caso del uso de las bases de datos científicas en estudiantes universitarios. ADMPG, 7, 133–139. https://revistas.uepg.br/index.php/admpg/article/view/14062 Rodríguez-López, M., Aalcántara-Pilar, J. M., & Rojas-Lamorena, Á. O. J. (2020). Dining experience in the restaurant: Theoretical and empirical delimitation for two types of establishment. Cuadernos de Gestion, 20(1). https://doi.org/10.5295/CDG.180904MR Romero, J., Ruiz-Equihua, D., Loureiro, S. M. C., & Casaló, L. v. (2021). Smart Speaker Recommendations: Impact of Gender Congruence and Amount of Information on Users’ Engagement and Choice. Frontiers in Psychology, 12. https://doi.org/10.3389/fpsyg.2021.659994 Rouibah, K., Lowry, P. B., & Hwang, Y. (2016). The effects of perceived enjoyment and perceived risks on trust formation and intentions to use online payment systems: New perspectives from an Arab country. Electronic Commerce Research and Applications, 19, 33–43. https://doi.org/10.1016/J.ELERAP.2016.07.001 Schivinski, & Dabrowski. (2015). The impact of brand communication on brand equity through Facebook. Journal of Research in Interactive Marketing, 9(1), 31–53. https://doi.org/https://doi.org/10.1108/JRIM-02-2014-0007 Shamsi, M. A., Chaudhary, A., Anwar, I., Dasgupta, R., & Sharma, S. (2022). Nexus between Environmental Consciousness and Consumers’ Purchase Intention toward Circular Textile Products in India: A Moderated-Mediation Approach. Sustainability (Switzerland), 14(20). https://doi.org/10.3390/su142012953 Tucker, L. R., & Lewis, C. (1973). A reliability coefficient for maximum likelihood factor analysis. Psychometrika, 38(1), 1–10. https://doi.org/10.1007/BF02291170 Ugalde, C. (2014). Influencia de la actitud hacia la marca y su calidad percibida en la actitud hacia sus anuncios: ¿afectan la intención de compra? Redmarka. Revista de Marketing Aplicado, 1(013), 43–62. https://doi.org/10.17979/redma.2014.01.013.4872 Vega Martínez, M. del C., Frías Osuna, A., & del Pino Casado, R. (2019). Validity and reliability of the sense of coherence scale among nursing undergraduate students from a Spanish university. Gaceta Sanitaria, 33(4), 310–316. https://doi.org/10.1016/j.gaceta.2018.02.009 Voramontri, D., & Klieb, L. (2018). Impact of Social Media on Consumer Behaviour. International Journal of Information and Decision Sciences, 11. https://doi.org/10.1504/IJIDS.2019.10014191 Wang, Y., & Fesenmaier, D. R. (2004). Towards understanding members’ general participation in and active contribution to an online travel community. Tourism Management, 25(6), 709–722. https://doi.org/10.1016/J.TOURMAN.2003.09.011 Wu, P., Yeh, G., & Hsiao, C. (2017). The Effect of Store Image and Service Quality on Brand Image and Purchase Intention for Private Label Brands. Australasian Marketing Journal, 19(1). https://doi.org/10.1016/j.ausmj.2010.11.001 Xiang, Z., & Gretzel, U. (2010). Role of social media in online travel information search. Tourism Management, 31(2), 179–188. https://doi.org/10.1016/J.TOURMAN.2009.02.016 Xu, H., Lin, X., Liu, F., Wang, X., & Wang, M. (2022). Experiential Value, Place Attachment, and Environmentally Responsible Behavior of Forest Health Tourism—A Case of China. Forests, 13(11), 1855. https://doi.org/10.3390/f13111855 Yan, X., Shah, A. M., Zhai, L., Khan, S., & Shah, S. A. A. (2018). Impact of mobile electronic word of mouth (EWOM) on consumers purchase intentions in the fast-causal restaurant industry in Indonesia. Proceedings of the Annual Hawaii International Conference on System Sciences, 2018-January, 3801–3810. https://doi.org/10.24251/hicss.2018.479 Yoo, B., Donthu, N., & Lee, S. (2000). An examination of selected marketing mix elements and brand equity. Journal of the Academy of Marketing Science, 28(2). https://doi.org/10.1177/0092070300282002 Zapata M. (2020). El Sector gastronómico se reactiva a través de experiencias virtuales. TeleMedelliin. https://telemedellin.tv/el-sector-gastronomico-se-reactiva-a-traves-de-experiencias-virtuales/402918/ Zhang, J., & Mao, E. (2016). From Online Motivations to Ad Clicks and to Behavioral Intentions: An Empirical Study of Consumer Response to Social Media Advertising. Psychology & Marketing. https://doi.org/10.1002/mar.20862 |
| dc.rights.coar.fl_str_mv |
http://purl.org/coar/access_right/c_abf2 |
| dc.rights.creativecommons.spa.fl_str_mv |
Atribución-NoComercial-SinDerivadas 2.5 Colombia |
| rights_invalid_str_mv |
Atribución-NoComercial-SinDerivadas 2.5 Colombia http://purl.org/coar/access_right/c_abf2 |
| dc.format.mimetype.spa.fl_str_mv |
application/pdf |
| dc.coverage.spatial.none.fl_str_mv |
Medellín - Antioquia |
| dc.publisher.program.spa.fl_str_mv |
Mercadeo y Publicidad |
| dc.publisher.faculty.spa.fl_str_mv |
Facultad de Sociedad, Cultura y Creatividad |
| institution |
Institución Universitaria Politécnico Grancolombiano |
| bitstream.url.fl_str_mv |
https://alejandria.poligran.edu.co/bitstream/10823/7581/2/license.txt https://alejandria.poligran.edu.co/bitstream/10823/7581/3/3.%20Resumen.pdf.jpg https://alejandria.poligran.edu.co/bitstream/10823/7581/1/3.%20Resumen.pdf |
| bitstream.checksum.fl_str_mv |
8a4605be74aa9ea9d79846c1fba20a33 73850db683a81ccc8f56131c6ab771f6 aefbbdcc21d0e2d6b844117529ff91a6 |
| bitstream.checksumAlgorithm.fl_str_mv |
MD5 MD5 MD5 |
| repository.name.fl_str_mv |
Repositorio Comunidad Politecnico Grancolombiano |
| repository.mail.fl_str_mv |
dspace@poligran.edu.co |
| _version_ |
1851058977716043776 |
| spelling |
Casadiego Alzate, RodolfoMarín Cuartas, IsabellaToro Herrera, Cristian SantiagoMedellín - Antioquia2025-02-21T13:00:34Z2025-02-21T13:00:34Z2023-01-30http://hdl.handle.net/10823/7581instname:Politécnico Grancolombianoreponame:Alejandría Repositorio Comunidadrepourl:http://alejandria.poligran.edu.coEn este artículo se identificaron aquellas variables que tienen efectos positivos sobre la intención de compra en establecimientos gastronómicos de la ciudad de Medellín. La muestra estuvo conformada por 418 personas, 41.10% hombres y 58.90% mujeres, con edades en su mayoría entre 15 – 39 años (63.64%) y con estudios técnicos y tecnológicos (42.6%). El análisis de los efectos se realizó mediante un planteamiento de dos pasos, donde primero se aplicó un Análisis Factorial Confirmatorio (AFC) y, posteriormente, el Modelo de Ecuaciones Estructurales (SEM), validando el modelo de medida y permitiendo evaluar las hipótesis planteadas en este estudio. Se encontró que las dimensiones ‘Valor Hedónico (VH)’, ‘Contenido Generado por Otros Usuarios (CU)’, ‘Riesgo Percibido (RP), ‘Imagen Corporativa (IC)’,y ‘Calidad Percibida (CP)’ contribuyeron de manera significativa en la ‘Intención de Compra (IP)’. Por otra parte, el constructo ‘Actitud Hacia el Restaurante (AR)’ y el ‘Tipo de Restaurante (TR)’ no resultaron ser determinantes de la intención de compra en establecimientos gastronómicos. Estos resultaron sugieren pautas para los profesionales del Marketing que se concentran en la industria gastronómica en cuanto a los factores en los que deben concentrar mayor atención con el objetivo de tomar mejores decisiones a nivel estratégico.The objective of this study was to identify those variables that have positive effects on purchase intention in gastronomic establishments in the city of Medellín. The sample consisted of 418 people, 41.10% of whom were men and 58.90% women. The ages were mostly concentrated in the range of 15-39 years (63.64%) and mostly with technical and technological studies (42.6%). The analysis of the effects was carried out by means of a two-step approach, where first a Confirmatory Factor Analysis (CFA) was applied and, subsequently, the Structural Equation Model (SEM), validating the measurement model and allowing to evaluate the hypotheses raised in this study. It was found that the dimensions 'Hedonic Value (HV)', 'Content Generated by Other Users (CU)', 'Perceived Risk (PR), 'Corporate Image (CI)', and 'Perceived Quality (PC)' contributed significantly to 'Purchase Intention (PI)'. On the other hand, the construct 'Attitude Towards Restaurant (AR)' and 'Restaurant Type (TR)' were not found to be determinants of purchase intention in gastronomic establishments. These results suggest guidelines for marketing professionals who focus on the gastronomic industry as to the factors on which they should concentrate more attention to make better decisions at a strategic level.application/pdfspaEfectos de las variables relacionadas con la intención de compra en establecimientos gastronómicos de la ciudad de MedellínEffects of variables related to purchase intention in gastronomic establishments in the city of MedellínotherDocumento de trabajoinfo:eu-repo/semantics/workingPaperhttp://purl.org/coar/resource_type/c_8042https://purl.org/redcol/resource_type/TPCalidad percibidaIntención de compraModelado de ecuaciones estructuralesTipo de restauranteValor hedónicoSEMBienes y serviciosIndustria gastronómicaServicio al clienteHedonic valuePerceived qualityPurchase intentionRestaurant typeStructural Equation ModellingSEMAaker, D. A. (1991). Managing Brand Equity Capitalizing on the Value of a Brand Name. The Free Press. http://authors.simonandschuster.com/ David-A-Aaker/1451364/booksAdwan, A. al, & Aladwan, R. (2022). Use of artificial intelligence system to predict consumers’ behaviors. International Journal of Data and Network Science, 6(4), 1223–1232. https://doi.org/10.5267/j.ijdns.2022.6.011Ambad, S. N. A., Haron, H., & Ishar, N. I. M. (2022). Determinants of Consumers’ Purchase Behaviour Towards Online Food Delivery Ordering (OFDO). Pertanika Journal of Social Sciences and Humanities, 30(3), 1071–1094. https://doi.org/10.47836/pjssh.30.3.08Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103, 411–423. https://doi.org/10.1037/0033-2909.103.3.411Anderson, J. C., Kellogg, J. L., & Gerbing, D. W. (1988). Structural Equation Modeling in Practice: A Review and Recommended Two-Step Approach. Psychological Bulletin, 103(3), 411–423.Arango J. (2020). Dos festivales gastronómicos para disfrutar en Medellín y el Oriente antioqueño. El Colombiano. https://www.elcolombiano.com/cultura/festivales-gastronomicos-y-maridaje-en-medellin-y-oriente-antioqueno-PO13596779Asghar Ali, M., Ting, D. H., Salim, L., & Ahmad-Ur-Rehman, M. (2021). Influence of servicescape on behavioural intentions through mediation and moderation effects: A study on Malaysia’s full-service restaurants. Cogent Business and Management, 8(1). https://doi.org/10.1080/23311975.2021.1924923Babin, B. J., Darden, W. R., & Griffin, M. (1994). Work and/or Fun: Measuring Hedonic and Utilitarian Shopping Value. Journal of Consumer Research, 20(4), 644–656. https://doi.org/10.1086/209376Bao, Y., Bao, Y., & Sheng, S. (2011). Motivating purchase of private brands: Effects of store image, product signatureness, and quality variation. Journal of Business Research, 64(2), 220–226. https://doi.org/10.1016/J.JBUSRES.2010.02.007Barich, H., & P. Kotler. (1991). A framework for marketing image management. MIT Sloan Management Review, 32(2), 94–104.Belch, G., Belch, A., & Purani K. (2011). Advertising and Promotion - An Integrated Marketing Communications Perspective (7th ed., Vol. 8). McGraw-Hill. https://fkg.usu.ac.id/images/Advertising-And-Promotion-An-Integrated-Marketing-Communications-Perspective-10th-Edition-by-Georg.pdfBhattacharya, C., & Sen, S. (2003). Consumer–Company Identification: A Framework for Understanding Consumers’ Relationships with Companies. Journal of Marketing, 67(2). https://doi.org/10.1509/jmkg.67.2.76.18609BLU Radio. (2020). Antioquia a cielo abierto, la estrategia para reabrir hasta 90.000 restaurantes. BLU Radio. https://www.bluradio.com/economia/antioquia-a-cielo-abierto-la-estrategia-para-reabrir-hasta-90-000-restaurantesBoo, H. Voon. (2017). Service Environment of Restaurants: Findings from the youth customers. Journal of ASIAN Behavioural Studies, 2(2), 67. https://doi.org/10.21834/jabs.v2i2.183Brown, S. P., Homer, P. M., & Inman, J. J. (1998). A Meta-Analysis of Relationships between Ad-Evoked Feelings and Advertising Responses. Journal of Marketing Research, 35(1), 114–126. https://doi.org/10.2307/3151934Browne, M. W., & Cudeck, R. (1992). Alternative Ways of Assessing Model Fit. Sociological Methods & Research, 21(2), 230–258. https://doi.org/10.1177/0049124192021002005Cabal J. (2020). ACTA No 13 DEL 09 DE SEPTIEMBRE DE 2020. Cámara de Representantes. https://www.camara.gov.co/camara/visor?doc=/sites/default/files/2020-10/ANEXOS%20ACTA%20No%2013%20DEL%2009%20DE%20SEPTIEMBRE%20DE%202020.pdfCacares W. (2020). Gastronomía en tiempos de pandemia. Universidad Autónoma de Bucaramanga. https://unab.edu.co/gastronomia-en-tiempos-de-pandemia/#:~:text=El%20sector%20gastron%C3%B3mico%20ha%20sido,comensales%20al%20momento%20del%20servicio.Carrillo, E., Varela, P., Salvador, A., & Fiszman, S. (2011). Main Factors Underlying Consumers’ Food Choice: A First Step For The Understanding Of Attitudes Toward “Healthy Eating.” Journal of Sensory Studies, 26(2), 85–95. https://doi.org/10.1111/j.1745-459X.2010.00325.xChang, K. C., Hsu, C. L., Chen, M. C., & Kuo, N. te. (2019). How a branded website creates customer purchase intentions. Total Quality Management and Business Excellence, 30(3–4), 422–446. https://doi.org/10.1080/14783363.2017.1308819Cho, J., & Lee, J. (2006). An integrated model of risk and risk-reducing strategies. Journal of Business Research, 59(1), 112–120. https://doi.org/10.1016/J.JBUSRES.2005.03.006Chua, T., Juanzi, L., & Moens, M. (2014). Mining User Generated Content. Chapman and Hall. https://books.google.com.co/books?hl=es&lr=&id=AJ6NAgAAQBAJ&oi=fnd&pg=PP1&dq=Mining+User+Generated+Content&ots=Zm7oC4voTS&sig=-3QcuK3UIWAY2YxONhFbt_ALWi8#v=onepage&q=Mining%20User%20Generated%20Content&f=falseCorritore, C. L., Kracher, B., & Wiedenbeck, S. (2003). On-line trust: concepts, evolving themes, a model. International Journal of Human-Computer Studies, 58(6), 737–758. https://doi.org/10.1016/S1071-5819(03)00041-7DANE. (2019). Comunicado de prensa PIB III Trimestre 2019. https://www.dane.gov.co/files/investigaciones/boletines/pib/cp_PIB_IIItrim19.pdfDANE. (2020). Comunicado de prensa Resultados EMC, EMMET, EMS y EMA. https://www.dane.gov.co/files/comunicados/comunicado-economicas-junio-2020.pdfDennhardt, S. (2014). User-Generated Content and its Impact on Branding (Vol. 1). https://doi.org/10.1007/978-3-658-02350-8Dichter, E. (1985). “What’s In An Image.” Journal of Consumer Marketing , 2(1), 75–81. https://doi.org/10.1108/eb038824Eroglu, S. A., Machleit, K., & Barr, T. F. (2005). Perceived retail crowding and shopping satisfaction: the role of shopping values. Journal of Business Research, 58(8), 1146–1153. https://doi.org/10.1016/J.JBUSRES.2004.01.005Fishbein, M., & I. Ajzen. (1977). Belief, attitude, intention, and behavior: An introduction to theory and research. Philosophy and Rhetoric, 10(2), 177–189.Fotis, J., Buhalis, D., & Rossides, N. (2012). Social Media Use and Impact during the Holiday Travel Planning Process. https://doi.org/10.1007/978-3-7091-1142-0_2Gayatri, G., & Chew, J. (2013). How do Muslim consumers perceive service quality? Asia Pacific Journal of Marketing and Logistics. https://doi.org/10.1108/APJML-06-2012-0061Gayatri, G., Hume, M., & Mort, G. S. (2011). The role of Islamic culture in service quality research. Asian Journal on Quality. https://doi.org/10.1108/15982681111140534Gotlieb, J., Grewal, D., & Brown, S. (1994). Consumer Satisfaction and Perceived Quality: Complementary or Divergent Constructs? Journal of Applied Psychology, 79(6), 875–885. https://doi.org/10.1037/0021-9010.79.6.875Harun, A., Prybutok, G., & Prybutok, V. (2018a). Do the millennials in the USA care about the fast food industry’s involvement in corporate social responsibility? Young Consumers, 19(4), 358–381. https://doi.org/10.1108/YC-02-2018-00776Harun, A., Prybutok, G., & Prybutok, V. R. (2018b). Insights into the antecedents of fast-food purchase intention and the relative positioning of quality. Quality Management Journal, 25(2), 83–100. https://doi.org/10.1080/10686967.2018.1436351Heung, V. C. S., & Gu, T. (2012). Influence of restaurant atmospherics on patron satisfaction and behavioral intentions. International Journal of Hospitality Management, 31(4), 1167–1177. https://doi.org/10.1016/j.ijhm.2012.02.004Hu, L. T., & Bentler, P. M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling, 6(1), 1–55. https://doi.org/10.1080/10705519909540118Hu, L.-T., Bentler, P. M., & Kano, Y. (1992). Can test statistics in covariance structure analysis be trusted? Psychological Bulletin, 112(2), 351–362. https://doi.org/10.1037/0033-2909.112.2.351Hussain, M. I., Farooq, M., Syed, Q. A., Ishaq, A., Al-Ghamdi, A. A., & Hatamleh, A. A. (2021). Botany, nutritional value, phytochemical composition and biological activities of quinoa. In Plants (Vol. 10, Issue 11). MDPI. https://doi.org/10.3390/plants10112258Izquierdo-Yusta, A., Gómez-Cantó, C. M., Pelegrin-Borondo, J., & Martínez-Ruiz, M. P. (2019). Consumers’ behaviour in fast-food restaurants: a food value perspective from Spain. British Food Journal, 121(2), 386–399. https://doi.org/10.1108/BFJ-01-2018-0059Jo, H. (2022). Continuance intention to use artificial intelligence personal assistant: type, gender, and use experience. Heliyon, 8(9). https://doi.org/10.1016/j.heliyon.2022.e10662Jun, J., Kim, J., & Tang, L. (Rebecca). (2017). Does Social Capital Matter on Social Media? An Examination Into Negative e-WOM Toward Competing Brands. Journal of Hospitality Marketing and Management, 26(4), 378–394. https://doi.org/10.1080/19368623.2017.1251869Kartika, A., & Kusuma, A. (2016). The role of ad effectiveness in mediating Ad TArik power to brand attitude on aqua brand advertisement (Study on Aqua Consumers) in Denpasar City. E-Journal of Management Unud, 5(1), 176–206.Kim, D. J., Ferrin, D. L., & Rao, H. R. (2008). A trust-based consumer decision-making model in electronic commerce: The role of trust, perceived risk, and their antecedents. Decision Support Systems, 44(2), 544–564. https://doi.org/10.1016/J.DSS.2007.07.001Ledesma, R., Molina Ibañez, G., & Valero Mora, P. (2002). Análisis de consistencia interna mediante Alfa de Cronbach: un programa basado en gráficos dinámicos. Psico-USF, 7(2), 143–152. https://doi.org/10.1590/S1413-82712002000200003Micuda, D., & Cruceru, G. (2010). Testing SERVQUAL dimensions on the Romanian banking sector. The International Conference on Risk Management, Assessment and Mitigation, 329–334.Mitchell, A. A., & Olson, J. C. (1981). Are product a beliefs the only mediator of advertising effects on brand attitude. Journal of Marketing Research, 18, 318–332. https://doi.org/10.1177/002224378101800306Mitchell V. (1999). Consumer perceived risk: conceptualisations and models. European Journal of Marketing, 33, 163–195. https://doi.org/10.1108/03090569910249229Mkedder, N., Bakır, M., & Lachachi, A. (2021). Investigating the Antecedents of Purchase Intention Toward Local Dairy Products: An Empirical Study Based on the SOR Model. Central European Management Journal, 29. https://doi.org/10.7206/cemj.2658-0845.62Mohd Yusof, Y. L., Wan Jusoh, W. J., & Maulan, S. (2021). Perceived quality association as determinant to re-patronise Shariah-compliant brand restaurants. Journal of Islamic Marketing, 12(2), 302–315. https://doi.org/10.1108/JIMA-10-2018-0190Muntinga, D. G., Moorman, M., & Smit, E. G. (2011). Introducting COBRAs: Exploring motivations for brand-related social media use. International Journal of Advertising. https://doi.org/10.2501/IJA-30-1-013-046Najar, A. H., & Hamid Rather, A. (2021). Mediating role of guest’s attitude toward the impact of UGC benefits on purchase intention of restaurants; Extending social action and control theories. Journal of Foodservice Business Research, 24(3), 249–273. https://doi.org/10.1080/15378020.2020.1842958National Restaurant Association (U.S.). (2011). Foundations of restaurant management & culinary arts: level one. Prentice Hall.Nejati, M., & Moghaddam, P. P. (2013). The effect of hedonic and utilitarian values on satisfaction and behavioural intentions for dining in fast-casual restaurants in Iran. British Food Journal, 115(11), 1583–1596. https://doi.org/10.1108/BFJ-10-2011-0257Nguyen, N., & Leblanc, G. (2001). Corporate image and corporate reputation in customers’ retention decisions in services. Journal of Retailing and Consumer Services, 8(4), 227–236. https://doi.org/10.1016/S0969-6989(00)00029-1Pérez-Villarreal, H. H., Martínez-Ruiz, M. P., Izquierdo-Yusta, A., & Gómez-Cantó, C. M. (2020). Food values, benefits and their influence on attitudes and purchase intention: Evidence obtained at fast-food hamburger restaurants. Sustainability (Switzerland), 12(18). https://doi.org/10.3390/SU12187749Perfetti Del Corral, M., Carlos, S., Lombo, F. P., Francisco, J., & Rojas, M. (2017). Comunicado de Prensa DANE. https://www.dane.gov.co/files/investigaciones/boletines/pib/cp_PIB_IVtrim16_oferta.pdfRabanal de Dios, A. (2021). Factores influyentes en la intención de visitar un restaurante de lujo.Ramírez, P., Melo Mariano, A., & Salazar, E. (2014). Propuesta Metodológica para aplicar modelos de ecuaciones estructurales con PLS: El caso del uso de las bases de datos científicas en estudiantes universitarios. ADMPG, 7, 133–139. https://revistas.uepg.br/index.php/admpg/article/view/14062Rodríguez-López, M., Aalcántara-Pilar, J. M., & Rojas-Lamorena, Á. O. J. (2020). Dining experience in the restaurant: Theoretical and empirical delimitation for two types of establishment. Cuadernos de Gestion, 20(1). https://doi.org/10.5295/CDG.180904MRRomero, J., Ruiz-Equihua, D., Loureiro, S. M. C., & Casaló, L. v. (2021). Smart Speaker Recommendations: Impact of Gender Congruence and Amount of Information on Users’ Engagement and Choice. Frontiers in Psychology, 12. https://doi.org/10.3389/fpsyg.2021.659994Rouibah, K., Lowry, P. B., & Hwang, Y. (2016). The effects of perceived enjoyment and perceived risks on trust formation and intentions to use online payment systems: New perspectives from an Arab country. Electronic Commerce Research and Applications, 19, 33–43. https://doi.org/10.1016/J.ELERAP.2016.07.001Schivinski, & Dabrowski. (2015). The impact of brand communication on brand equity through Facebook. Journal of Research in Interactive Marketing, 9(1), 31–53. https://doi.org/https://doi.org/10.1108/JRIM-02-2014-0007Shamsi, M. A., Chaudhary, A., Anwar, I., Dasgupta, R., & Sharma, S. (2022). Nexus between Environmental Consciousness and Consumers’ Purchase Intention toward Circular Textile Products in India: A Moderated-Mediation Approach. Sustainability (Switzerland), 14(20). https://doi.org/10.3390/su142012953Tucker, L. R., & Lewis, C. (1973). A reliability coefficient for maximum likelihood factor analysis. Psychometrika, 38(1), 1–10. https://doi.org/10.1007/BF02291170Ugalde, C. (2014). Influencia de la actitud hacia la marca y su calidad percibida en la actitud hacia sus anuncios: ¿afectan la intención de compra? Redmarka. Revista de Marketing Aplicado, 1(013), 43–62. https://doi.org/10.17979/redma.2014.01.013.4872Vega Martínez, M. del C., Frías Osuna, A., & del Pino Casado, R. (2019). Validity and reliability of the sense of coherence scale among nursing undergraduate students from a Spanish university. Gaceta Sanitaria, 33(4), 310–316. https://doi.org/10.1016/j.gaceta.2018.02.009Voramontri, D., & Klieb, L. (2018). Impact of Social Media on Consumer Behaviour. International Journal of Information and Decision Sciences, 11. https://doi.org/10.1504/IJIDS.2019.10014191Wang, Y., & Fesenmaier, D. R. (2004). Towards understanding members’ general participation in and active contribution to an online travel community. Tourism Management, 25(6), 709–722. https://doi.org/10.1016/J.TOURMAN.2003.09.011Wu, P., Yeh, G., & Hsiao, C. (2017). The Effect of Store Image and Service Quality on Brand Image and Purchase Intention for Private Label Brands. Australasian Marketing Journal, 19(1). https://doi.org/10.1016/j.ausmj.2010.11.001Xiang, Z., & Gretzel, U. (2010). Role of social media in online travel information search. Tourism Management, 31(2), 179–188. https://doi.org/10.1016/J.TOURMAN.2009.02.016Xu, H., Lin, X., Liu, F., Wang, X., & Wang, M. (2022). Experiential Value, Place Attachment, and Environmentally Responsible Behavior of Forest Health Tourism—A Case of China. Forests, 13(11), 1855. https://doi.org/10.3390/f13111855Yan, X., Shah, A. M., Zhai, L., Khan, S., & Shah, S. A. A. (2018). Impact of mobile electronic word of mouth (EWOM) on consumers purchase intentions in the fast-causal restaurant industry in Indonesia. Proceedings of the Annual Hawaii International Conference on System Sciences, 2018-January, 3801–3810. https://doi.org/10.24251/hicss.2018.479Yoo, B., Donthu, N., & Lee, S. (2000). An examination of selected marketing mix elements and brand equity. Journal of the Academy of Marketing Science, 28(2). https://doi.org/10.1177/0092070300282002Zapata M. (2020). El Sector gastronómico se reactiva a través de experiencias virtuales. TeleMedelliin. https://telemedellin.tv/el-sector-gastronomico-se-reactiva-a-traves-de-experiencias-virtuales/402918/Zhang, J., & Mao, E. (2016). From Online Motivations to Ad Clicks and to Behavioral Intentions: An Empirical Study of Consumer Response to Social Media Advertising. Psychology & Marketing. https://doi.org/10.1002/mar.20862Mercadeo y PublicidadFacultad de Sociedad, Cultura y CreatividadAtribución-NoComercial-SinDerivadas 2.5 Colombiahttp://purl.org/coar/access_right/c_abf2LICENSElicense.txtlicense.txttext/plain; charset=utf-81748https://alejandria.poligran.edu.co/bitstream/10823/7581/2/license.txt8a4605be74aa9ea9d79846c1fba20a33MD52open accessTHUMBNAIL3. Resumen.pdf.jpg3. Resumen.pdf.jpgIM Thumbnailimage/jpeg9102https://alejandria.poligran.edu.co/bitstream/10823/7581/3/3.%20Resumen.pdf.jpg73850db683a81ccc8f56131c6ab771f6MD53open accessORIGINAL3. Resumen.pdf3. Resumen.pdfapplication/pdf125088https://alejandria.poligran.edu.co/bitstream/10823/7581/1/3.%20Resumen.pdfaefbbdcc21d0e2d6b844117529ff91a6MD51open access10823/7581oai:alejandria.poligran.edu.co:10823/75812025-02-22 03:00:22.148open accessRepositorio Comunidad Politecnico Grancolombianodspace@poligran.edu.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 |
