Modelos de excelencia como ventaja competitiva: una revisión global
In the present research, it is determined by three objectives. The first of them applies and evaluates an integrated approach of the EFQM in relation to models of excellence at the global level. In order to develop the process of global management that integrates all levels, basic aspects that cover...
- Autores:
- Tipo de recurso:
- Fecha de publicación:
- 2016
- Institución:
- Universidad de América
- Repositorio:
- Lumieres
- Idioma:
- spa
- OAI Identifier:
- oai:repository.uamerica.edu.co:20.500.11839/6995
- Acceso en línea:
- https://hdl.handle.net/20.500.11839/6995
- Palabra clave:
- Calidad total
Modelos de calidad
Sistemas integrados de calidad
Integrated quality systems
Quality models
Total quality
Tesis y disertaciones académicas
- Rights
- License
- Atribución – No comercial
| Summary: | In the present research, it is determined by three objectives. The first of them applies and evaluates an integrated approach of the EFQM in relation to models of excellence at the global level. In order to develop the process of global management that integrates all levels, basic aspects that cover the design of a quality model. The second objective of this research describes the characteristics and advantages of quality systems seen as tools for the improvement of organizational management as a process of continuous improvement that tends towards customer orientation, increased cost efficiency, rapid action and flexible. |
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