Diseño de un cuadro de mando integral en un departamento de microbiología de una empresa de servicios de control de calidad
This work presents a Balanced Scorecard (BSC) for Department of Microbiology in a company that provides quality control service in Bogotá. The Department performs microbiological quality control of pharmaceutical, cosmetic, veterinary and agricultural products, department activities are critical to...
- Autores:
- Tipo de recurso:
- Fecha de publicación:
- 2015
- Institución:
- Universidad de América
- Repositorio:
- Lumieres
- Idioma:
- spa
- OAI Identifier:
- oai:repository.uamerica.edu.co:20.500.11839/6294
- Acceso en línea:
- https://hdl.handle.net/20.500.11839/6294
- Palabra clave:
- Planificación estratégica
Evaluación de desempeño
Control de calidad
Strategic planning
Performance evaluation
Quality control
- Rights
- License
- Atribución – No comercial – Sin Derivar
| Summary: | This work presents a Balanced Scorecard (BSC) for Department of Microbiology in a company that provides quality control service in Bogotá. The Department performs microbiological quality control of pharmaceutical, cosmetic, veterinary and agricultural products, department activities are critical to organizational performance. The BSC design methodology involves four consecutive stages: definition of mission and vision statements, strategic analysis, strategy development and creation of the BSC. Strategic map of the Department is built around of four perspectives proposed by Kaplan and Norton. |
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