Propuesta de mejoramiento basada en la ISO 9001:2015 para los procesos de venta de productos y servicios de una estación de servicio
This document is a proposal for improvement applied to a service station whose objective is to improve the processes of the quality management system for the sale of products and services. That makes a general diagnosis of the quality management system applied by the company is made, based mainly on...
- Autores:
- Tipo de recurso:
- Fecha de publicación:
- 2018
- Institución:
- Universidad de América
- Repositorio:
- Lumieres
- Idioma:
- spa
- OAI Identifier:
- oai:repository.uamerica.edu.co:20.500.11839/6973
- Acceso en línea:
- https://hdl.handle.net/20.500.11839/6973
- Palabra clave:
- Estación de servicio
Gasolinera
Propuesta de mejoramiento
Gas station
Proposal for improvement
Service station
Tesis y disertaciones académicas
- Rights
- License
- Atribución – No comercial
| Summary: | This document is a proposal for improvement applied to a service station whose objective is to improve the processes of the quality management system for the sale of products and services. That makes a general diagnosis of the quality management system applied by the company is made, based mainly on the requirements of the NTC ISO 9001: 2015 standard, where a qualitative and quantitative diagnosis of the current state of the company in the management system of the quality they currently have. |
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