Propuesta de implementación de un sistema de seguimiento de envíos en tiempo real para mejorar la satisfacción del cliente y la eficiencia operativa en Premier Global Service S.A.S.
This thesis develops a proposal for the implementation of a shipping system aimed at improving customer satisfaction and operational efficiency in a logistics company called Global Premier Service, which is located in Bogotá, Colombia. The need for this proposal arises from the current deficiencies...
- Autores:
- Tipo de recurso:
- Fecha de publicación:
- 2025
- Institución:
- Universidad de América
- Repositorio:
- Lumieres
- Idioma:
- spa
- OAI Identifier:
- oai:repository.uamerica.edu.co:20.500.11839/9789
- Acceso en línea:
- https://hdl.handle.net/20.500.11839/9789
- Palabra clave:
- Internet de las cosas
Satisfacción
Seguimiento de envíos
Internet of Things
Satisfaction
Shipment tracking
Tesis y disertaciones académicas
- Rights
- License
- Atribución – No comercial
| Summary: | This thesis develops a proposal for the implementation of a shipping system aimed at improving customer satisfaction and operational efficiency in a logistics company called Global Premier Service, which is located in Bogotá, Colombia. The need for this proposal arises from the current deficiencies in logistics processes, reflected in 47 complaints received in 2023, mainly related to the lack of real-time information and delays in deliveries. Currently, the company uses limited technological systems that do not meet customer expectations or the standards of best practices in the logistics industry. |
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