Portal Mi GdO: Propuesta para optimizar el servicio al cliente Gases de Occidente

This degree project aims to provide a solution to the problem posed by the business challenge of the Master's Degree in Business Management, focused on the case of Gases de Occidente (GdO), a company that distributes and markets natural gas and offers energy solutions in Valle del Cauca and Nor...

Full description

Autores:

Córdoba López, Juan Felipe
León Morillo, Michael Oswaldo

Tipo de recurso:

Tesis

Fecha de publicación:

2023

Institución:

Universidad ICESI

Repositorio:

Repositorio ICESI

Idioma:

spa

OAI Identifier:

oai:repository.icesi.edu.co:10906/130245

Acceso en línea:

https://hdl.handle.net/10906/130245
https://biblioteca2.icesi.edu.co/cgi-olib/?oid=363521

Palabra clave:

Benchmarking
Auto atención
Experiencia del cliente
Análisis financiero
Tesis en Maestría en Gestión Empresarial
Benchmarking
Self-service
Customer experience
Financial analysis

Rights

openAccess

License

http://creativecommons.org/licenses/by-nc-nd/4.0/