E - mpathy – Powerfull AR learning tool to improve Call Center Representative Soft Skills
E - mpathy is a solution based on virtual reality technology aimed at improving the soft skills of customer service agents through immersive, kinesthetic learning under the 'learning by doing' model. With this solution, agents easily acquire communication skills that assist them in their d...
- Autores:
-
Espíndola Hernández, Sebastián Camilo
- Tipo de recurso:
- Tesis
- Fecha de publicación:
- 2024
- Institución:
- Universidad ICESI
- Repositorio:
- Repositorio ICESI
- Idioma:
- spa
- OAI Identifier:
- oai:repository.icesi.edu.co:10906/130299
- Acceso en línea:
- https://hdl.handle.net/10906/130299
https://biblioteca2.icesi.edu.co/cgi-olib/?oid=364801
- Palabra clave:
- Agentes de servicio al cliente
Call Center
Aprendizaje Kinésico
Habilidades Comunicativas
Satisfacción del cliente
Tesis de Maestría en Estrategia Digital de Negocios
Customer service agents
Call center
Kinesthetic learning
Communication skills
Customer satisfaction
- Rights
- openAccess
- License
- http://creativecommons.org/licenses/by-nc-nd/4.0/