Optimización de la gestión de tiempos en Teleperformance mediante un dashboard interactivo en Power BI

Teleperformance was founded in 1978 in France, it is a multinational company that offers a wide variety of services in customer service, telemarketing, manages customer relationships (CRM), moderates content and communication (Who we are?, 2024). Its headquarters are in Paris, where the company has...

Full description

Autores:

Fandiño Mendoza, Desiret Isabel
Beltrán Ordoñez, Sebastián Alberto
Martinez Zapata, Andres Felipe
Gonzalez Leon, María Camila
Bedoya Valencia, Julio Cesar

Tipo de recurso:

Tesis

Fecha de publicación:

2024

Institución:

Universidad ICESI

Repositorio:

Repositorio ICESI

Idioma:

spa

OAI Identifier:

oai:repository.icesi.edu.co:10906/130207

Acceso en línea:

https://hdl.handle.net/10906/130207
https://biblioteca2.icesi.edu.co/cgi-olib/?oid=363937

Palabra clave:

Atención al Cliente
Telemarketing
CRM
Moderación de Contenido
Comunicación
Tecnología e Innovación
Responsabilidad Social Corporativa
Workforce Management (WFM)
Business Process Outsourcing (BPO)
Shrinkage
Dashboard
Productividad
Eficiencia Operativa
Satisfacción del Cliente
Tesis Especialización en Analítica aplicada a los negocios
Customer Service
Telemarketing
CRM
Content Moderation
Communication
Technology and Innovation
Corporate Social Responsibility
Workforce Management (WFM)
Business Process Outsourcing (BPO)
Shrinkage
Dashboard
Productivity
Operational Efficiency
Customer Satisfaction

Rights

openAccess

License

http://creativecommons.org/licenses/by-nc-nd/4.0/