Attention citizens in the public sector compared with customer service in a private financial institution

Citizen services is one of the biggest challenges of public entities is why this article makes a comparison between them and a financial institution in the private sector to identify opportunities for improvement. Concepts, standards and technology to identify advantages and disadvantages of public...

Full description

Autores:
Dorado Forero, Yesenia
Tipo de recurso:
Fecha de publicación:
2013
Institución:
Universidad Militar Nueva Granada
Repositorio:
Repositorio UMNG
Idioma:
spa
OAI Identifier:
oai:repository.umng.edu.co:10654/11852
Acceso en línea:
https://hdl.handle.net/10654/11852
Palabra clave:
EMPRESAS ESTATALES
SERVICIO AL CLIENTE
INSTITUCIONES FINANCIERAS
Public Entities
Customer service
Private Financial Institution
Service channels
Entidades Públicas
Servicio al cliente
Entidad Financiera privada
Canales de atención
Rights
License
http://purl.org/coar/access_right/c_abf2
Description
Summary:Citizen services is one of the biggest challenges of public entities is why this article makes a comparison between them and a financial institution in the private sector to identify opportunities for improvement. Concepts, standards and technology to identify advantages and disadvantages of public entities is developed and finally concluded between the relevant points of comparison, the current regulations and the scope in the public sector.

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