Organizational Culture in Brazil, Argentina and Mexico: A Comparative Study in the Automotive Industry
Esta investigación tiene como objetivo comparar las dimensiones culturales de la industria automotriz en tres países, Brasil, Argentina, México y discutir el modelo de Hofstede. Se utilizaron dos técnicas de análisis, la primera descrita en el modelo de Hofstede y Minkov (2013) y la segunda utilizan...
- Autores:
-
La Falce, Jefferson Lopes
de Laia Mesquita, Sander Rosa
De Muylder, Cristiana Fernandes
Moreira Silva, Jersone Tasso
Verwaal, Ernst
Cançado Lima, Vera Lucía
- Tipo de recurso:
- Article of journal
- Fecha de publicación:
- 2021
- Institución:
- Universidad El Bosque
- Repositorio:
- Repositorio U. El Bosque
- Idioma:
- spa
- OAI Identifier:
- oai:repositorio.unbosque.edu.co:20.500.12495/5921
- Acceso en línea:
- http://hdl.handle.net/20.500.12495/5921
https://doi.org/10.18270/cuaderlam.v16i31.3196
- Palabra clave:
- Cultura
Cultura Nacional
Dimensiones culturales de Hofstede
Culture
National culture
Hofstede's Cultural dimensions
- Rights
- openAccess
- License
- Atribución-NoComercial-CompartirIgual 4.0 Internacional
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dc.title.spa.fl_str_mv |
Organizational Culture in Brazil, Argentina and Mexico: A Comparative Study in the Automotive Industry |
dc.title.translated.spa.fl_str_mv |
Cultura organizacional en Brasil, Argentina y México: un estudio comparativo en la industria automotriz |
title |
Organizational Culture in Brazil, Argentina and Mexico: A Comparative Study in the Automotive Industry |
spellingShingle |
Organizational Culture in Brazil, Argentina and Mexico: A Comparative Study in the Automotive Industry Cultura Cultura Nacional Dimensiones culturales de Hofstede Culture National culture Hofstede's Cultural dimensions |
title_short |
Organizational Culture in Brazil, Argentina and Mexico: A Comparative Study in the Automotive Industry |
title_full |
Organizational Culture in Brazil, Argentina and Mexico: A Comparative Study in the Automotive Industry |
title_fullStr |
Organizational Culture in Brazil, Argentina and Mexico: A Comparative Study in the Automotive Industry |
title_full_unstemmed |
Organizational Culture in Brazil, Argentina and Mexico: A Comparative Study in the Automotive Industry |
title_sort |
Organizational Culture in Brazil, Argentina and Mexico: A Comparative Study in the Automotive Industry |
dc.creator.fl_str_mv |
La Falce, Jefferson Lopes de Laia Mesquita, Sander Rosa De Muylder, Cristiana Fernandes Moreira Silva, Jersone Tasso Verwaal, Ernst Cançado Lima, Vera Lucía |
dc.contributor.author.none.fl_str_mv |
La Falce, Jefferson Lopes de Laia Mesquita, Sander Rosa De Muylder, Cristiana Fernandes Moreira Silva, Jersone Tasso Verwaal, Ernst Cançado Lima, Vera Lucía |
dc.contributor.orcid.none.fl_str_mv |
La Falce, Jefferson Lopes [0000-0002-3293-2908] De Muylder, Cristiana Fernandes [0000-0002-0813-0999] Moreira Silva, Jersone Tasso [0000-0002-9977-9207] Verwaal, Ernst [0000-0001-8160-8904] Cançado Lima, Vera Lucía [0000-0003-4874-0553] |
dc.subject.spa.fl_str_mv |
Cultura Cultura Nacional Dimensiones culturales de Hofstede |
topic |
Cultura Cultura Nacional Dimensiones culturales de Hofstede Culture National culture Hofstede's Cultural dimensions |
dc.subject.keywords.spa.fl_str_mv |
Culture National culture Hofstede's Cultural dimensions |
description |
Esta investigación tiene como objetivo comparar las dimensiones culturales de la industria automotriz en tres países, Brasil, Argentina, México y discutir el modelo de Hofstede. Se utilizaron dos técnicas de análisis, la primera descrita en el modelo de Hofstede y Minkov (2013) y la segunda utilizando la técnica estadística indicada por los críticos del modelo (McSweeney, 2013). Los resultados encontrados en las regiones de Brasil y México indican que en un mismo país pueden existir diferentes valores de dimensiones culturales. En cuanto a las críticas señaladas en la literatura sobre el modelo utilizado, este estudio encontró evidencia en línea con las críticas de que el modelo, aunque apunta a diferencias culturales, no se sustenta en diferencias estadísticamente significativas, para medir y comparar culturas entre países. Como contribución, este estudio indica la necesidad de que el modelo propuesto considere técnicas estadísticas robustas, muestreo probabilístico y técnicas de análisis estadístico comparativo para evitar errores de diagnóstico. |
publishDate |
2021 |
dc.date.accessioned.none.fl_str_mv |
2021-07-08T19:55:04Z |
dc.date.available.none.fl_str_mv |
2021-07-08T19:55:04Z |
dc.date.issued.none.fl_str_mv |
2021-02-02 |
dc.type.coar.fl_str_mv |
http://purl.org/coar/resource_type/c_2df8fbb1 |
dc.type.local.spa.fl_str_mv |
Artículo de revista |
dc.type.hasversion.none.fl_str_mv |
info:eu-repo/semantics/publishedVersion |
dc.type.coar.none.fl_str_mv |
http://purl.org/coar/resource_type/c_6501 |
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info:eu-repo/semantics/article |
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http://purl.org/coar/version/c_970fb48d4fbd8a85 |
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http://purl.org/coar/resource_type/c_6501 |
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2248-6011 |
dc.identifier.uri.none.fl_str_mv |
http://hdl.handle.net/20.500.12495/5921 |
dc.identifier.doi.none.fl_str_mv |
https://doi.org/10.18270/cuaderlam.v16i31.3196 |
dc.identifier.instname.spa.fl_str_mv |
instname:Universidad El Bosque |
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reponame:Repositorio Institucional Universidad El Bosque |
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repourl:https://repositorio.unbosque.edu.co |
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2248-6011 instname:Universidad El Bosque reponame:Repositorio Institucional Universidad El Bosque repourl:https://repositorio.unbosque.edu.co |
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http://hdl.handle.net/20.500.12495/5921 https://doi.org/10.18270/cuaderlam.v16i31.3196 |
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2248-6011 |
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https://revistas.unbosque.edu.co/index.php/cuaderlam/article/view/3196/2885 |
dc.relation.references.spa.fl_str_mv |
Ang, S., Van Dyne, L., Koh, C., Ng, K. Y., Templer, K. J., Tay, C. & Chandrasekar, N. A. (2007). Cultural intelligence: Its measurement and effects on cultural judgment and decision making, cultural adaptation and task performance. Management and Organization Review, 3(3), 335-371. Alcadipani, R. & Crubellate, J. M. (2003). Cultura Organizacional: Generalizações Improváveis e conceituações imprecisas. Revista Adm. Empresas, 43(2), 64-77. Arz, C. (2017). Mechanisms of organizational culture for fostering corporate entrepreneurship: a systematic review and research agenda. Journal of Enterprising Culture, 25(4), 361-409. Bearden, W. O., Money, R. B. & Nevins, J. L. (2006). Multidimensional versus unidimensional measures in assessing national culture values: The Hofstede VSM 94 example. Journal of Business Research, 59(2), 195-203. Billing, T. K., Bhagat, R., Emin, B., Srivastava, B., Shin, M. & Brew, F. (2014). Work–family conflict in four national contexts: A closer look at the role of individualism–collectivism. International Journal of Cross Cultural Management, 14(2), 139-159. Bresler, R. (2000). O pai e as organizações: práticas de poder no Brasil. Organização e Sociedade, 7(18), 125-140. Bucker, J., Furrer, O. & Lin, Y. (2015). Measuring cultural intelligence (CQ): A new test of the CQ scale. International Journal of Cross Cultural Management, 15(3), 259-284. Bye, H., Horverak, J. G., Sandal, G. M., Lackland, D. S. & Van de Vijver, F. J. (2014). Cultural fit and ethnic background in the job interview. International Journal of Cross Cultural Management, 14(1), 7-26. Chen, A., Wu, I. & Bian, M. (2015). The moderating effects of active and agreeable conflict management styles on cultural intelligence and cross-cultural adjustment. Journal of Cross Cultural Management, 14(3), 270-288. Chu, R. A. & Wood Jr. T. (2008). Cultura Organizacional Brasileira Pós-Globalização: Global ou Local. Revista da Adm. Pública, 42(5), 969-991. Davel, E. & Vasconcelos, J. (1997). Gerência e autoridade nas empresas brasileiras: uma reflexão teórica e empírica sobre a dimensão paterna nas relações de trabalho. In F. P. Motta, & M. Caldas (Eds.), Cultura organizacional e cultura brasileira. Atlas. 94-110. Dalby, J.; Lueg, R., Nielsen, L. S., Pedersen, L. & Tomoni, A. C. (2014). National culture and business model change: a framework for successful expansions. Journal of Enterprising Culture, 22(4), 463-483. Dheer, R., Lenartowicz, T., Peterson, M. F. & Petrescu, M. (2014). Cultural regions of Canada and United States: Implications for international management research. International Journal of Cross Cultural Management, 14(3), 342-384. Dirienzo, C. & Das, J. (2015). Innovation and role of corruption and diversity: A cross-country study. International Journal of Cross Cultural Management, 15(1), 51-72. Dupuis, J. P. (2014). New approaches in cross-cultural management research: The importance of context and meaning in the perception of management styles. International Journal of Cross Cultural Management, 14(1), 67-84. Epaminonda, E. (2014). Changes in authority relations when moving between more and less authoritarian cultures: The impact of Anglo-American education and return home. International Journal of Cross Cultural Management, 14(2), 173-193. Fang, T. (2003). A critique of Hofstede’s fifth national culture dimension. International Journal of Cross Cultural Management, 3(3), 347-368. Field, A. (2013). Discovering Statistics using IBM SPSS Statistics (4 Ed.). Sage. Fisher, R., Ferreira, M. C., Assmar, E. M., Baris, G., Berberoglu, G., Daylan, F. & Boer, D. (2014). Organizational practices across cultures: An exploration in six cultural contexts. International Journal of Cross Cultural Management, 14(1), 105-125. Galanou, E. N. & Farrag, D. (2015). Mapping and interpreting a decision-making framework for the implicit managerial theory in the Arab Gulf States: The case of Qatar. International Journal of Cross Cultural Management, 15(1), 73-99. Hamilton, R., Dana. L. P. & Benfell, C. (2008). Changing Cultures: An International Study of Migrant Entrepreneurs. Journal of Enterprising Culture, 16(1), 89-105. Hill, P. M. (2014). The moral muteness of managers: An Anglo-American phenomenon? German and British managers and their moral reasoning about environmental sustainability in business. International Journal of Cross Cultural Management, 14(3), 289-305. Hofstede, G. (2013). Replicating and Extending Cross-National Value Studies: Rewards and Pitfalls - An Example from Middle East Studies. Academy of International Business Insights, 13(2), 5-7. Hofstede, G. (1980). Culture’s consequences: International differences in work-related values. Sage Publications. Hofstede, G. & Bond, M. H. (1988). The Confucius Connection: From cultural roots to economic growth. Organizational Dynamics, 16(4), 5-21. Hofstede, G., Hofstede, J. & Minkov, M. (2010). Culture and organizations: software of the mind (3 Ed.). McGraw-Hill. Hofstede, G. & Minkov, M. (2013). Values Survey Module 2013 Manual. http://geerthofstede.com/research-and-vsm/vsm-2013/ Hundley, G. & S. Hansen, D. (2012) Economic performance and the enterprise culture. Journal of Enterprising Culture, 20(3), 245-264. Jentjens, S. B. & Brandl, J. (2015). Cross-cultural responses to performance appraisals in Germany and France: A refinement of the picture. International Journal of Cross Cultural Management, 15(3), 285-304. Jönsson, S., Muhonen, T., Denti, L. & Chen, K. (2015). Social climate and job control as mediators between empowering leadership and learning from a cross-cultural perspective. International Journal of Cross Cultural Management, 15(2), 135-149. Lai, W. H. & Yang, C. W. (2017). Barriers expatriates encounter during cross-cultural interactions. Journal of Enterprising Culture, 25(3), 239-261. Kogut, B. & Singh, H. (1988). The effect of national culture on the choice of entry mode. Journal of International Business Studies, 19(3), 411-432. McSweeney, B. (2013). Fashion founded on a flaw: the ecological mono-deterministic fallacy of Hofstede, GLOBE, and followers. International Marketing Review, 30(5), 483-504. Mahadevan, J. (2015). Understanding the process of intercultural negotiations through liminality: Insights on biculturality, marginality and cultural expertise from a Sino-German business context. International Journal of Cross Cultural Management, 15(3), 239-258. Malik, A., Cooper, H. & Zikic, J. (2014). The neglected role of cultural intelligence in recent immigrant newcomers’ socialization. International Journal of Cross Cultural Management, 14(2), 195-213. Martin, J. G. & Karen, L. N. (2002). Handbook of Cross-Cultural Management. Blackwell Publishers. Mederer, D., Holtbrügge, D. & Shuster, T. (2014). Professional football squads as multicultural teams: Cultural diversity, intercultural experience and team performance. International Journal of Cross Cultural Management, 14(1), 215-238. Minkov, M. & Hofstede, G. (2014). A replication of Hofstede’s uncertainty avoidance dimension across nationally representative samples from Europe. International Journal of Cross Cultural Management, 14(2), 161-171. Mueller, J., Zapkau, F. B. & Schwens, C. (2014). Entrepreneurial Exposure on Entrepreneurial Intention. Cross-Cultural Evidence. Journal of Enterprising Culture, 22(3), 251-282. O Globo. (2017). Fiat Chrysler investirá US$ 1 bilhão nos EUA: Empresa criará 2.000 vagas em cenário de pressão de Trump sobre montadoras. Acesso em 24 de janeiro de 2019, disponível em O Globo: http://oglobo.globo.com/economia/negocios/fiat-chrysler-investira-us-1-bilhao-nos-eua-20746730 Ong, J. W. & Ismail, H. B. (2012). Entrepreneurial traits and firm serendipity-seeking on SME's performance: the effect of firm size. Journal of Enterprising Culture, 20(3), 265-286. Pekerti, A. & Thomas, D. C. (2015). The role of self-concept in cross-cultural communication. International Journal of Cross Cultural Management, 15(2), 167-193. Shaw, J. B., Erickson, A. & Nasirzadeh, F. (2015). Destructive leader behavior: A comparison of Australian, American, and Iranian leaders using the Destructive Leadership Questionnaire. International Journal of Cross Cultural Management, 15(3), 329-345. Silverthorne, C. P. (2005). Organizational Psychology in Cross-Cultural Perspective. New York University Press. St-Jean, E., Julien, P. A. & Audet, J. (2008) Factors associated with growth changes in “gazelles”. Journal of Enterprising Culture, 16(2), 161-188. Spector, P. E., Cooper, C. L. & Sparks, K. (2001). An international study of the psychometric properties of the Hofstede Values Survey Module 1994: A comparison of individual and country/province level results. Applied Psychology, 50(2), 269-281. Taras, V., Kirkman, B. & Steel, P. (2010). Examining the impact of culture’s consequences: A three-decade, multilevel, meta-analytic review of Hofstede’s cultural value dimensions. Journal of Applied Psychology, 95(3), 405-439. Vollmer, A. & Wolf, P. (2015). Adaption of conflict management styles during the encounter of cultures: Findings from a Russian–West European case study. International Journal of Cross Cultural Management, 15(2), 151-166. Walker, D. M., Walker, T. & Schmitz, J. (2003). Doing Business Internationally: The Guide to Cross-Cultural Success (2 Ed.). McGraw-Hill. |
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La Falce, Jefferson Lopesde Laia Mesquita, Sander RosaDe Muylder, Cristiana FernandesMoreira Silva, Jersone TassoVerwaal, ErnstCançado Lima, Vera LucíaLa Falce, Jefferson Lopes [0000-0002-3293-2908]De Muylder, Cristiana Fernandes [0000-0002-0813-0999]Moreira Silva, Jersone Tasso [0000-0002-9977-9207]Verwaal, Ernst [0000-0001-8160-8904]Cançado Lima, Vera Lucía [0000-0003-4874-0553]2021-07-08T19:55:04Z2021-07-08T19:55:04Z2021-02-022248-6011http://hdl.handle.net/20.500.12495/5921https://doi.org/10.18270/cuaderlam.v16i31.3196instname:Universidad El Bosquereponame:Repositorio Institucional Universidad El Bosquerepourl:https://repositorio.unbosque.edu.coEsta investigación tiene como objetivo comparar las dimensiones culturales de la industria automotriz en tres países, Brasil, Argentina, México y discutir el modelo de Hofstede. Se utilizaron dos técnicas de análisis, la primera descrita en el modelo de Hofstede y Minkov (2013) y la segunda utilizando la técnica estadística indicada por los críticos del modelo (McSweeney, 2013). Los resultados encontrados en las regiones de Brasil y México indican que en un mismo país pueden existir diferentes valores de dimensiones culturales. En cuanto a las críticas señaladas en la literatura sobre el modelo utilizado, este estudio encontró evidencia en línea con las críticas de que el modelo, aunque apunta a diferencias culturales, no se sustenta en diferencias estadísticamente significativas, para medir y comparar culturas entre países. Como contribución, este estudio indica la necesidad de que el modelo propuesto considere técnicas estadísticas robustas, muestreo probabilístico y técnicas de análisis estadístico comparativo para evitar errores de diagnóstico.This research aims to compare the cultural dimensions of the automotive industry in three countries, Brazil, Argentina, Mexico and discuss Hofstede model. We use two techniques of analysis, the first being described in the model of Hofstede and Minkov (2013) and the second using the statistical technique indicated by critics of the model (McSweeney, 2013). The results found in regions of Brazil and Mexico indicate that in the same country exist different values of cultural dimensions. Regarding the critics indicated in the literature, this study found evidence in line with the critics that the model, although pointing to cultural differences, is not supported by statistically significant differences to measure and compare cultures between countries. As a contribution, this study indicates the need for the proposed model to consider robust statistical techniques, probabilistic sampling and comparative statistical analysis techniques to prevent misdiagnosis.application/pdfspaUniversidad el BosqueUniversidad el Bosque2248-6011https://revistas.unbosque.edu.co/index.php/cuaderlam/article/view/3196/2885Ang, S., Van Dyne, L., Koh, C., Ng, K. Y., Templer, K. J., Tay, C. & Chandrasekar, N. A. (2007). Cultural intelligence: Its measurement and effects on cultural judgment and decision making, cultural adaptation and task performance. Management and Organization Review, 3(3), 335-371.Alcadipani, R. & Crubellate, J. M. (2003). Cultura Organizacional: Generalizações Improváveis e conceituações imprecisas. Revista Adm. Empresas, 43(2), 64-77.Arz, C. (2017). Mechanisms of organizational culture for fostering corporate entrepreneurship: a systematic review and research agenda. Journal of Enterprising Culture, 25(4), 361-409.Bearden, W. O., Money, R. B. & Nevins, J. L. (2006). Multidimensional versus unidimensional measures in assessing national culture values: The Hofstede VSM 94 example. Journal of Business Research, 59(2), 195-203.Billing, T. K., Bhagat, R., Emin, B., Srivastava, B., Shin, M. & Brew, F. (2014). Work–family conflict in four national contexts: A closer look at the role of individualism–collectivism. International Journal of Cross Cultural Management, 14(2), 139-159.Bresler, R. (2000). O pai e as organizações: práticas de poder no Brasil. Organização e Sociedade, 7(18), 125-140.Bucker, J., Furrer, O. & Lin, Y. (2015). Measuring cultural intelligence (CQ): A new test of the CQ scale. International Journal of Cross Cultural Management, 15(3), 259-284.Bye, H., Horverak, J. G., Sandal, G. M., Lackland, D. S. & Van de Vijver, F. J. (2014). Cultural fit and ethnic background in the job interview. International Journal of Cross Cultural Management, 14(1), 7-26.Chen, A., Wu, I. & Bian, M. (2015). The moderating effects of active and agreeable conflict management styles on cultural intelligence and cross-cultural adjustment. Journal of Cross Cultural Management, 14(3), 270-288.Chu, R. A. & Wood Jr. T. (2008). Cultura Organizacional Brasileira Pós-Globalização: Global ou Local. Revista da Adm. Pública, 42(5), 969-991.Davel, E. & Vasconcelos, J. (1997). Gerência e autoridade nas empresas brasileiras: uma reflexão teórica e empírica sobre a dimensão paterna nas relações de trabalho. In F. P. Motta, & M. Caldas (Eds.), Cultura organizacional e cultura brasileira. Atlas. 94-110.Dalby, J.; Lueg, R., Nielsen, L. S., Pedersen, L. & Tomoni, A. C. (2014). National culture and business model change: a framework for successful expansions. Journal of Enterprising Culture, 22(4), 463-483.Dheer, R., Lenartowicz, T., Peterson, M. F. & Petrescu, M. (2014). Cultural regions of Canada and United States: Implications for international management research. International Journal of Cross Cultural Management, 14(3), 342-384.Dirienzo, C. & Das, J. (2015). Innovation and role of corruption and diversity: A cross-country study. International Journal of Cross Cultural Management, 15(1), 51-72.Dupuis, J. P. (2014). New approaches in cross-cultural management research: The importance of context and meaning in the perception of management styles. International Journal of Cross Cultural Management, 14(1), 67-84.Epaminonda, E. (2014). Changes in authority relations when moving between more and less authoritarian cultures: The impact of Anglo-American education and return home. International Journal of Cross Cultural Management, 14(2), 173-193.Fang, T. (2003). A critique of Hofstede’s fifth national culture dimension. International Journal of Cross Cultural Management, 3(3), 347-368.Field, A. (2013). Discovering Statistics using IBM SPSS Statistics (4 Ed.). Sage.Fisher, R., Ferreira, M. C., Assmar, E. M., Baris, G., Berberoglu, G., Daylan, F. & Boer, D. (2014). Organizational practices across cultures: An exploration in six cultural contexts. International Journal of Cross Cultural Management, 14(1), 105-125.Galanou, E. N. & Farrag, D. (2015). Mapping and interpreting a decision-making framework for the implicit managerial theory in the Arab Gulf States: The case of Qatar. International Journal of Cross Cultural Management, 15(1), 73-99.Hamilton, R., Dana. L. P. & Benfell, C. (2008). Changing Cultures: An International Study of Migrant Entrepreneurs. Journal of Enterprising Culture, 16(1), 89-105.Hill, P. M. (2014). The moral muteness of managers: An Anglo-American phenomenon? German and British managers and their moral reasoning about environmental sustainability in business. International Journal of Cross Cultural Management, 14(3), 289-305.Hofstede, G. (2013). Replicating and Extending Cross-National Value Studies: Rewards and Pitfalls - An Example from Middle East Studies. Academy of International Business Insights, 13(2), 5-7.Hofstede, G. (1980). Culture’s consequences: International differences in work-related values. Sage Publications.Hofstede, G. & Bond, M. H. (1988). The Confucius Connection: From cultural roots to economic growth. Organizational Dynamics, 16(4), 5-21.Hofstede, G., Hofstede, J. & Minkov, M. (2010). Culture and organizations: software of the mind (3 Ed.). McGraw-Hill.Hofstede, G. & Minkov, M. (2013). Values Survey Module 2013 Manual. http://geerthofstede.com/research-and-vsm/vsm-2013/Hundley, G. & S. Hansen, D. (2012) Economic performance and the enterprise culture. Journal of Enterprising Culture, 20(3), 245-264.Jentjens, S. B. & Brandl, J. (2015). Cross-cultural responses to performance appraisals in Germany and France: A refinement of the picture. International Journal of Cross Cultural Management, 15(3), 285-304.Jönsson, S., Muhonen, T., Denti, L. & Chen, K. (2015). Social climate and job control as mediators between empowering leadership and learning from a cross-cultural perspective. International Journal of Cross Cultural Management, 15(2), 135-149.Lai, W. H. & Yang, C. W. (2017). Barriers expatriates encounter during cross-cultural interactions. Journal of Enterprising Culture, 25(3), 239-261.Kogut, B. & Singh, H. (1988). The effect of national culture on the choice of entry mode. Journal of International Business Studies, 19(3), 411-432.McSweeney, B. (2013). Fashion founded on a flaw: the ecological mono-deterministic fallacy of Hofstede, GLOBE, and followers. International Marketing Review, 30(5), 483-504.Mahadevan, J. (2015). Understanding the process of intercultural negotiations through liminality: Insights on biculturality, marginality and cultural expertise from a Sino-German business context. International Journal of Cross Cultural Management, 15(3), 239-258.Malik, A., Cooper, H. & Zikic, J. (2014). 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