Medición de la demanda insatisfecha en asignación de citas médicas y odontológicas en la E.S.E Camú Santa Teresita para el primer periodo del año 2023

Accessibility to health services has become a great challenge for health entities in Colombia since many of them are not guaranteeing access to them. Generating great dissatisfaction among its users and in the worst case they move from entity. E.S.E CAMÚ SANTA TERESITA is a primary health care provider entity, and that its services are aimed at a large part of the population of the urban and rural areas of Lorica and surrounding towns, and as is known to all outpatient services and dentistry have a great demand and that at the same time in many causes it makes accessibility to them impossible, for this reason this work is aimed at evaluating the unsatisfied demand that the E.S.E CAMÚ SANTA TERESITA has in the first period of the year 2023, in order to know directly from the source the reasons why people are not being guaranteed the assignment of a medical appointment either for external consultation or dentistry. To achieve this, it was necessary to apply a survey and thus measure and evaluate this unsatisfied demand and propose opportunities for improvement to guarantee all people access to the health services they request. Despite all the difficulties that arise in the care of users, entities seek strategies to guarantee people a good quality and timely service.

• Autores: Pinto Muñoz, Neiver Enrique
• Tipo de recurso: Trabajo de grado de pregrado
• Fecha de publicación: 2023
• Institución: Universidad de Córdoba
• Repositorio: Repositorio Institucional Unicórdoba
• Idioma: spa
• OAI Identifier: oai:repositorio.unicordoba.edu.co:ucordoba/7436
• Acceso en línea: https://repositorio.unicordoba.edu.co/handle/ucordoba/7436
• Palabra clave: Accesibilidad; Asignación de cita; Usuarios; Accesibility; Appointment assignment; Users
• Rights: openAccess
• License: Copyright Universidad de Córdoba, 2023