Nivel de satisfacción de los usuarios en el área del servicio de atención a la comunidad (SAC) de la secretaría de salud municipal de Cereté, en el año 2023
User satisfaction is an indicator of the quality of care provided by health services; understanding the levels of satisfaction helps to improve weaknesses and reaffirm strengths to develop a health system that provides quality care that patients demand. (February, 2020). The objective of this work w...
- Autores:
-
Cuadrado Ramos, Liliana Patricia
- Tipo de recurso:
- Trabajo de grado de pregrado
- Fecha de publicación:
- 2023
- Institución:
- Universidad de Córdoba
- Repositorio:
- Repositorio Institucional Unicórdoba
- Idioma:
- spa
- OAI Identifier:
- oai:repositorio.unicordoba.edu.co:ucordoba/7538
- Acceso en línea:
- https://repositorio.unicordoba.edu.co/handle/ucordoba/7538
- Palabra clave:
- Atención
Calidad
Comunidad
Satisfacción
Attention
Quality
Community
Satisfaction
- Rights
- openAccess
- License
- Copyright Universidad de Córdoba, 2023
| Summary: | User satisfaction is an indicator of the quality of care provided by health services; understanding the levels of satisfaction helps to improve weaknesses and reaffirm strengths to develop a health system that provides quality care that patients demand. (February, 2020). The objective of this work was to determine the level of satisfaction of the users of the community care service in the municipal Health Department of Cereté A descriptive, quantitative and cross-sectional study was carried out, which allowed knowing the level of user satisfaction taking into account different variables of the care provided, the technique used for this study was a survey through which a questionnaire was applied. structured into different questions in physical format with the prior consent of the users to be surveyed. Different variables were taken into account, which are: The characterization of the care provided and the level of user satisfaction. The information obtained was registered, processed and consolidated in the Excel tool, the information was represented in contingency tables with absolute frequencies and represented in graphs for their respective analysis. Thus, it was possible to identify the satisfaction of the users of the Community Attention Service of the Cereté Health Secretariat and finally it is considered good given the high percentage of satisfaction expressed by the respondents. |
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