Plan de mejoramiento con énfasis en el servicio al cliente de Coomeva Cooperativa
This improvement plan was an investigation focused on the area of customer service at Coomeva Cooperativa, whose purpose is to know the level of satisfaction perceived by the associates with respect to the service offered.In this investigation an analysis of both internal and external environments o...
- Autores:
-
Porras Carvajal, Katerin Daniela
- Tipo de recurso:
- Fecha de publicación:
- 2018
- Institución:
- Universidad de San Buenaventura
- Repositorio:
- Repositorio USB
- Idioma:
- spa
- OAI Identifier:
- oai:bibliotecadigital.usb.edu.co:10819/7297
- Acceso en línea:
- http://hdl.handle.net/10819/7297
- Palabra clave:
- Plan de Mejoramiento
Servicio al Cliente
Coomeva
Improvement Plan
Customer Service
Mejoramiento continuo
Servicio al cliente
Planificación estratégica
- Rights
- License
- Atribución-NoComercial-SinDerivadas 2.5 Colombia
| Summary: | This improvement plan was an investigation focused on the area of customer service at Coomeva Cooperativa, whose purpose is to know the level of satisfaction perceived by the associates with respect to the service offered.In this investigation an analysis of both internal and external environments of the company Coomeva Cooperativa was made, it was possible to maintain direct contact with the different associates as a focus of study, being able to identify the needs, concerns, claims, among other variables that are presented in the service that they expect to receive. Subsequently, an improvement plan (in the area of service to partners) is developed that allows the company to be competitive in the market, providing added value to its stakeholders. |
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