Diseño de plan de mejora para la reducción de revisiones de PQR no efectivas de servicios públicos – energía y acueducto- de EMCALI EICE ESP

This paper seeks to reduce the number of non-effective reviews of EMCALI's public energy and aqueduct services, using the tools provided by the Lean Six Sigma methodology. Starting from the problem that the process of field revisions in the area of reviewers presents, we seek to provide a solut...