Gestor de pedidos

Ilustraciones a color, tablas

Autores:: Díaz Méndez, Rosemberg Daniel
Rendón Rojas, Juan Camilo

Tipo de recurso:: Trabajo de grado de pregrado

Fecha de publicación:: 2024

Institución:: Universidad de San Buenaventura

Repositorio:: Repositorio USB

Idioma:: spa

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dc.title.spa.fl_str_mv	Gestor de pedidos
title	Gestor de pedidos
spellingShingle	Gestor de pedidos Sistema informático Aplicaciones web Sistemas integrados 000 - Ciencias de la computación, información y obras generales::006 - Métodos especiales de computación Pedidos Gestión de restaurante Restaurante Inventario QR
title_short	Gestor de pedidos
title_full	Gestor de pedidos
title_fullStr	Gestor de pedidos
title_full_unstemmed	Gestor de pedidos
title_sort	Gestor de pedidos
dc.creator.fl_str_mv	Díaz Méndez, Rosemberg Daniel Rendón Rojas, Juan Camilo
dc.contributor.advisor.none.fl_str_mv	Dinas, Simena
dc.contributor.author.none.fl_str_mv	Díaz Méndez, Rosemberg Daniel Rendón Rojas, Juan Camilo
dc.contributor.jury.none.fl_str_mv	Hidalgo Suárez, Carlos Giovanny
dc.contributor.researchgroup.none.fl_str_mv	Grupo de Investigación Laboratorio de Investigación para el Desarrollo de la Ingeniería de Software (LIDIS) (Cali)
dc.subject.armarc.none.fl_str_mv	Sistema informático Aplicaciones web Sistemas integrados
topic	Sistema informático Aplicaciones web Sistemas integrados 000 - Ciencias de la computación, información y obras generales::006 - Métodos especiales de computación Pedidos Gestión de restaurante Restaurante Inventario QR
dc.subject.ddc.none.fl_str_mv	000 - Ciencias de la computación, información y obras generales::006 - Métodos especiales de computación
dc.subject.proposal.spa.fl_str_mv	Pedidos Gestión de restaurante Restaurante Inventario QR
description	Ilustraciones a color, tablas
publishDate	2024
dc.date.accessioned.none.fl_str_mv	2024-08-09T16:06:42Z
dc.date.available.none.fl_str_mv	2024-08-09T16:06:42Z
dc.date.issued.none.fl_str_mv	2024
dc.type.none.fl_str_mv	Trabajo de grado - Pregrado
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dc.identifier.citation.none.fl_str_mv	Rendon Rojas, J. C., Diaz Méndez, R. D. (2024). Gestor de pedidos. Ingeniería de Sistemas. Universidad de San Buenaventura Cali
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identifier_str_mv	Rendon Rojas, J. C., Diaz Méndez, R. D. (2024). Gestor de pedidos. Ingeniería de Sistemas. Universidad de San Buenaventura Cali
url	https://hdl.handle.net/10819/21351
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dc.relation.references.none.fl_str_mv	F. Campoli, PostgreSQL for DBA: PostgreSQL 12. Independently Published, 2020. ISBN 9781796506044. A. Chavez Castillo, Kanban: Para Principiantes. Independently Published, 2020. ISBN 9798631742208. R. P. Couso, Servicio al Cliente/ Customer Service: La comunicacion y la calidad del servicio en la atencion al cliente. [s. f.]. ISBN 9788496578128. S. J. Dahmer, Restaurantes: Servicio Basico. ACRIBIA, 2003. ISBN 9788420010076. C. Ebert and P. Avasthi, "Technologies for Agile Teams," IEEE Software, vol. 39, no. 5, pp. 21–27, Sep. 2022. Available: https://doi.org/10.1109/ms.2022.3180905. [Accessed: Jun. 12, 2024]. Ediciones Daly S. L., Servicio de Atención al Cliente: Bares y Restaurantes. Ediciones Daly, 2015. ISBN 9788495818348. J. O. Ogala and E. S. Mughele, "Agile Software Development Methodologies in Cloud Computing," Advances in Multidisciplinary and Scientific Research Journal Publication, vol. 1, pp. 67–80, Jul. 2022. Available: https://doi.org/10.22624/aims/rebk2022-p7. [Accessed: Jun. 12, 2024]. N. Rao, Scrumban Software Maintenance. Createspace Independent Publishing Platform, 2017. ISBN 9781546519317. A. Reddy and J. Speranza, Scrumban [R]Evolution: Getting the Most Out of Agile, Scrum, and Lean Kanban. Addison-Wesley Longman, Incorporated, 2015. ISBN 9780134077635 D. Reinhardt, The Genius Of Django Reinhardt. Hal Leonard Corporation, 1985. ISBN 9780793524662. B. Rokes, Servicio Al Cliente. CENGAGE Learning, 2003. ISBN 9789706863430. K. H. Rose, "Leading Agile Teams," Project Management Journal, vol. 47, no. 2, e3-e3, Feb. 2016. Available: https://doi.org/10.1002/pmj.21582. [Accessed: Jun. 12, 2024]. Scrumban: Essays On Kanban Systems For Lean Software Development. Modus Cooperandi Press, 2009. ISBN 9780578002149 R. Scrum, Agile Project Management: The Ultimate Step by Step Guide to Learn Agile Project Management to Complete Your Goals with Maximum of Results. Independently Published, 2019. ISBN 9781695315235. E. Serrano, prácticas de servicio(restaurante). [s. f.]. P. Sharma, "Impact of Agile Methodologies in Project Success," International Journal for Research in Applied Science and Engineering Technology, vol. 10, no. 5, pp. 3728–3730, May 2022. Available: https://doi.org/10.22214/ijraset.2022.43204. [Accessed: Jun. 12, 2024]. R. Tate and J. Stroup, Training for Everyone: The Service Pro--Better, Faster, and Different. HRD Press, Inc., 2003. ISBN 9780874257335. R. Tate and J. Stroup, Training for Managers and Executives: The Service Pro--Service Leadership. HRD Press, inc., 2003. ISBN 9780874257359. R. del C. Toral-Tinitana, N. A. Gallardo, M. E. Pasaca-Mora and C. E. Cevallos Cueva, "La gestión del entorno comercial y su relación con la calidad del servicio al cliente en el mercado farmacéutico, Loja – Ecuador," Dominio de las Ciencias, vol. 5, no. 1, p. 136, Jan. 2019. Available: https://doi.org/10.23857/dc.v5i1.853. [Accessed: Jun. 12, 2024]. J. C. Worsley, Practical PostgreSQL. Sebastopol, CA: O'Reilly & Associates, 2002. ISBN 1565928466. W. Afzal, "Metrics in Software Test Planning and Test Design Processes," Thesis, Blekinge Tekniska Högskola, Avdelningen för programvarusystem, 2007. Available: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-6193. [Accessed: Jun. 12, 2024]. A.-C. Djurström, E. Holgersson and I. Jonsson, "Automated Test Activity for Software," Thesis, Blekinge Tekniska Högskola, Institutionen för programvaruteknik och datavetenskap, 2001. Available: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1612. [Accessed: Jun. 12, 2024]. M. Fewster, Software test automation: Effective use of test execution tools. New York: ACM Press, 1999. ISBN 0201331403. C. R. Ge and X. Fang, "ATCA Software and Compatibility Test," Applied Mechanics and Materials, vol. 198-199, pp. 552–556, 2012. Available: https://doi.org/10.4028/www.scientific.net/amm.198-199.552. [Accessed: Jun. 12, 2024]. Hospitality Management Group and C. Deihl, Cypress. Wyrick & Company, 2007. ISBN 9780941711883 P. Laplante, et al., "Software Test Automation," Advances in Software Engineering, vol. 2010, pp. 1–2, 2010. Available: https://doi.org/10.1155/2010/163746. [Accessed: Jun. 12, 2024]. R. J. Leach, "Software metrics and software maintenance," Journal of Software Maintenance: Research and Practice, vol. 2, no. 2, pp. 133–142, 1990. Available: https://doi.org/10.1002/smr.4360020204. [Accessed: Jun. 12, 2024]. A. Page, How we test software at Microsoft. Redmond, Wash: Microsoft, 2009. ISBN 9780735624252. QA Test, "QA Test," QA Test, 2022. M. Ramachandran, "Requirements-driven software test," ACM SIGSOFT Software Engineering Notes, vol. 21, no. 4, pp. 66–70, 1996. Available: https://doi.org/10.1145/232069.232088. [Accessed: Jun. 12, 2024]. N. Rao, Scrumban Software Maintenance. Createspace Independent Publishing Platform, 2017. ISBN 9781546519317. V. Ruiz, et al., "Aplicación de Sistemas Web para la Gestión de Pedidos en Restaurantes: Un Estudio de Caso," Revista Ibérica de Sistemas e tecnologías de Información, no. E54, pp. 1-14, 2022. D. O. Guerra Poalasin, "Desarrollo de una aplicación Web progresiva para la gestión de pedidos aplicada a la empresa de ropa Hoxton," Bachelor's thesis, Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Ingeniería en Sistemas Computacionales e Informáticos, 2021. E. A. Hernández Berrones, "Desarrollo de una aplicación web con el Framework Bootstrap y el precompilador Sass para la gestión de pedidos de productos agrícolas de la Empresa El Chagra," Bachelor's thesis, Escuela Superior Politécnica de Chimborazo, 2020. Environmental Paper Network. (2022). Impact of paper waste in the restaurant industry, 2022 Restaurant Business, "Impact of Digital Ordering Systems on Sales and Wait Times," Restaurant Business, 2022. [Online]. Available: [URL]. Statista, "Self-Service Kiosk Market Size Forecast 2021-2026," Statista, 2021. McKinsey & Company, "The Power of Personalization in Driving Revenue Growth," McKinsey & Company, 2021. [Online]. PwC, "Customer Loyalty and Personalized Loyalty Programs," PwC, 2022. Partner, "Top Predictions for IT Organizations and Users in 2025 and Beyond," Gartner, 2020. Deloitte, "The Impact of IoT on Inventory Management and Cost Reduction," Deloitte, 2021. McKinsey & Company, "Managing Change in Technology Implementation," McKinsey & Company, 2021.
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spelling	Dinas, Simenavirtual::630-1Díaz Méndez, Rosemberg Daniela15ded02-ec43-4eac-a9ed-a3a820b00822-1Rendón Rojas, Juan Camiloabc85f17-3858-4cbe-8b51-bd3fb9d0cbfb-1Hidalgo Suárez, Carlos Giovannyvirtual::631-1Grupo de Investigación Laboratorio de Investigación para el Desarrollo de la Ingeniería de Software (LIDIS) (Cali)2024-08-09T16:06:42Z2024-08-09T16:06:42Z2024Ilustraciones a color, tablasEn respuesta a las crecientes demandas de la industria restaurantera, surgió este proyecto con el propósito primordial de optimizar no solo las operaciones diarias, sino también mejorar considerablemente la atención al cliente. Se detectó una necesidad evidente de contar con un sistema integral que cubriera desde la gestión de usuarios y restaurantes hasta la administración de productos, menús, inventario, pedidos y envíos de confirmación electrónica, con el objetivo de brindar una experiencia fluida tanto para administradores como para clientes. La solución propuesta se materializó en una aplicación web robusta desarrollada en Python y Django, adoptando una arquitectura de Tres Capas para asegurar escalabilidad y eficiencia. Se diseñó un sistema que integra un modelo de base de datos sólido, características específicas como códigos QR y una interfaz web funcional para la gestión de pedidos y productos. Desde una perspectiva no tecnológica, se implementó la metodología ScrumBan, junto con herramientas de documentación y gestión de proyectos, para asegurar la alineación con el objetivo de mejorar el servicio en los restaurantes.In response to the growing demands of the restaurant industry, this project emerged with the primary goal of not only optimizing daily operations but also significantly enhancing customer service. A palpable need was identified for a comprehensive system that would encompass everything from user and restaurant management to product, menu, inventory, order, and electronic billing management, aiming to provide a seamless experience for both administrators and customers. The proposed solution materialized into a robust web application built in Python and Django, adopting a Three-Tier Architecture to ensure scalability and efficiency. A system was created that incorporates a solid database model, specific features such as electronic billing and QR codes and a functional web interfaz for order and product management. From a non-technical perspective, the ScrumBan methodology was adopted, along with documentation and project management tools, to ensure alignment with the goal of improving restaurant service.PregradoIngeniero de Sistemas118 páginasapplication/pdfRendon Rojas, J. C., Diaz Méndez, R. D. (2024). Gestor de pedidos. Ingeniería de Sistemas. Universidad de San Buenaventura Calihttps://hdl.handle.net/10819/21351spaUniversidad de San Buenaventura - CaliCaliFacultad de IngenieríaCaliIngeniería de SistemasF. Campoli, PostgreSQL for DBA: PostgreSQL 12. Independently Published, 2020. ISBN 9781796506044.A. Chavez Castillo, Kanban: Para Principiantes. Independently Published, 2020. ISBN 9798631742208.R. P. Couso, Servicio al Cliente/ Customer Service: La comunicacion y la calidad del servicio en la atencion al cliente. [s. f.]. ISBN 9788496578128.S. J. Dahmer, Restaurantes: Servicio Basico. ACRIBIA, 2003. ISBN 9788420010076.C. Ebert and P. Avasthi, "Technologies for Agile Teams," IEEE Software, vol. 39, no. 5, pp. 21–27, Sep. 2022. Available: https://doi.org/10.1109/ms.2022.3180905. [Accessed: Jun. 12, 2024].Ediciones Daly S. L., Servicio de Atención al Cliente: Bares y Restaurantes. Ediciones Daly, 2015. ISBN 9788495818348.J. O. Ogala and E. S. Mughele, "Agile Software Development Methodologies in Cloud Computing," Advances in Multidisciplinary and Scientific Research Journal Publication, vol. 1, pp. 67–80, Jul. 2022. Available: https://doi.org/10.22624/aims/rebk2022-p7. [Accessed: Jun. 12, 2024].N. Rao, Scrumban Software Maintenance. Createspace Independent Publishing Platform, 2017. ISBN 9781546519317.A. Reddy and J. Speranza, Scrumban [R]Evolution: Getting the Most Out of Agile, Scrum, and Lean Kanban. Addison-Wesley Longman, Incorporated, 2015. ISBN 9780134077635D. Reinhardt, The Genius Of Django Reinhardt. Hal Leonard Corporation, 1985. ISBN 9780793524662.B. Rokes, Servicio Al Cliente. CENGAGE Learning, 2003. ISBN 9789706863430.K. H. Rose, "Leading Agile Teams," Project Management Journal, vol. 47, no. 2, e3-e3, Feb. 2016. Available: https://doi.org/10.1002/pmj.21582. [Accessed: Jun. 12, 2024].Scrumban: Essays On Kanban Systems For Lean Software Development. Modus Cooperandi Press, 2009. ISBN 9780578002149R. Scrum, Agile Project Management: The Ultimate Step by Step Guide to Learn Agile Project Management to Complete Your Goals with Maximum of Results. Independently Published, 2019. ISBN 9781695315235.E. Serrano, prácticas de servicio(restaurante). [s. f.].P. Sharma, "Impact of Agile Methodologies in Project Success," International Journal for Research in Applied Science and Engineering Technology, vol. 10, no. 5, pp. 3728–3730, May 2022. Available: https://doi.org/10.22214/ijraset.2022.43204. [Accessed: Jun. 12, 2024].R. Tate and J. Stroup, Training for Everyone: The Service Pro--Better, Faster, and Different. HRD Press, Inc., 2003. ISBN 9780874257335.R. Tate and J. Stroup, Training for Managers and Executives: The Service Pro--Service Leadership. HRD Press, inc., 2003. ISBN 9780874257359.R. del C. Toral-Tinitana, N. A. Gallardo, M. E. Pasaca-Mora and C. E. Cevallos Cueva, "La gestión del entorno comercial y su relación con la calidad del servicio al cliente en el mercado farmacéutico, Loja – Ecuador," Dominio de las Ciencias, vol. 5, no. 1, p. 136, Jan. 2019. Available: https://doi.org/10.23857/dc.v5i1.853. [Accessed: Jun. 12, 2024].J. C. Worsley, Practical PostgreSQL. Sebastopol, CA: O'Reilly & Associates, 2002. ISBN 1565928466.W. Afzal, "Metrics in Software Test Planning and Test Design Processes," Thesis, Blekinge Tekniska Högskola, Avdelningen för programvarusystem, 2007. Available: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-6193. [Accessed: Jun. 12, 2024].A.-C. Djurström, E. Holgersson and I. Jonsson, "Automated Test Activity for Software," Thesis, Blekinge Tekniska Högskola, Institutionen för programvaruteknik och datavetenskap, 2001. Available: http://urn.kb.se/resolve?urn=urn:nbn:se:bth-1612. [Accessed: Jun. 12, 2024].M. Fewster, Software test automation: Effective use of test execution tools. New York: ACM Press, 1999. ISBN 0201331403.C. R. Ge and X. Fang, "ATCA Software and Compatibility Test," Applied Mechanics and Materials, vol. 198-199, pp. 552–556, 2012. Available: https://doi.org/10.4028/www.scientific.net/amm.198-199.552. [Accessed: Jun. 12, 2024].Hospitality Management Group and C. Deihl, Cypress. Wyrick & Company, 2007. ISBN 9780941711883P. Laplante, et al., "Software Test Automation," Advances in Software Engineering, vol. 2010, pp. 1–2, 2010. Available: https://doi.org/10.1155/2010/163746. [Accessed: Jun. 12, 2024].R. J. Leach, "Software metrics and software maintenance," Journal of Software Maintenance: Research and Practice, vol. 2, no. 2, pp. 133–142, 1990. Available: https://doi.org/10.1002/smr.4360020204. [Accessed: Jun. 12, 2024].A. Page, How we test software at Microsoft. Redmond, Wash: Microsoft, 2009. ISBN 9780735624252.QA Test, "QA Test," QA Test, 2022.M. Ramachandran, "Requirements-driven software test," ACM SIGSOFT Software Engineering Notes, vol. 21, no. 4, pp. 66–70, 1996. Available: https://doi.org/10.1145/232069.232088. [Accessed: Jun. 12, 2024].N. Rao, Scrumban Software Maintenance. Createspace Independent Publishing Platform, 2017. ISBN 9781546519317.V. Ruiz, et al., "Aplicación de Sistemas Web para la Gestión de Pedidos en Restaurantes: Un Estudio de Caso," Revista Ibérica de Sistemas e tecnologías de Información, no. E54, pp. 1-14, 2022.D. O. Guerra Poalasin, "Desarrollo de una aplicación Web progresiva para la gestión de pedidos aplicada a la empresa de ropa Hoxton," Bachelor's thesis, Universidad Técnica de Ambato. Facultad de Ingeniería en Sistemas, Electrónica e Industrial. Carrera de Ingeniería en Sistemas Computacionales e Informáticos, 2021.E. A. Hernández Berrones, "Desarrollo de una aplicación web con el Framework Bootstrap y el precompilador Sass para la gestión de pedidos de productos agrícolas de la Empresa El Chagra," Bachelor's thesis, Escuela Superior Politécnica de Chimborazo, 2020.Environmental Paper Network. (2022). Impact of paper waste in the restaurant industry, 2022Restaurant Business, "Impact of Digital Ordering Systems on Sales and Wait Times," Restaurant Business, 2022. [Online]. Available: [URL].Statista, "Self-Service Kiosk Market Size Forecast 2021-2026," Statista, 2021.McKinsey & Company, "The Power of Personalization in Driving Revenue Growth," McKinsey & Company, 2021. [Online].PwC, "Customer Loyalty and Personalized Loyalty Programs," PwC, 2022.Partner, "Top Predictions for IT Organizations and Users in 2025 and Beyond," Gartner, 2020.Deloitte, "The Impact of IoT on Inventory Management and Cost Reduction," Deloitte, 2021.McKinsey & Company, "Managing Change in Technology Implementation," McKinsey & Company, 2021.info:eu-repo/semantics/openAccesshttp://purl.org/coar/access_right/c_abf2Attribution-NonCommercial-NoDerivatives 4.0 Internationalhttp://creativecommons.org/licenses/by-nc-nd/4.0/CaliSistema informáticoAplicaciones webSistemas integrados000 - Ciencias de la computación, información y obras generales::006 - Métodos especiales de computaciónPedidosGestión de restauranteRestauranteInventarioQRGestor de pedidosTrabajo de grado - Pregradohttp://purl.org/coar/resource_type/c_7a1fTextinfo:eu-repo/semantics/bachelorThesishttp://purl.org/redcol/resource_type/TPinfo:eu-repo/semantics/acceptedVersionComunidad Científica y AcadémicaPublicationhttps://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0000494089virtual::630-1https://scienti.minciencias.gov.co/cvlac/visualizador/generarCurriculoCv.do?cod_rh=0001575691virtual::631-1https://scholar.google.com/citations?user=0YBiBegAAAAJ&hlvirtual::630-1https://scholar.google.com/citations?user=4QfTUFYAAAAJ&hl=esvirtual::631-10000-0003-3771-152Xvirtual::630-10000-0003-2308-0720virtual::631-19bacff9e-6e2d-450c-a883-440f1f828d2cvirtual::630-19bacff9e-6e2d-450c-a883-440f1f828d2cvirtual::630-119e1d8c4-f4bf-4b9a-bea4-330895ce7b4evirtual::631-119e1d8c4-f4bf-4b9a-bea4-330895ce7b4evirtual::631-1TEXTFormato_Autorizacion_Publicacion_Repositorio_USBCol.pdf.txtFormato_Autorizacion_Publicacion_Repositorio_USBCol.pdf.txtExtracted texttext/plain6885https://bibliotecadigital.usb.edu.co/bitstreams/f86da4ce-8f3f-419c-b740-d936e691324c/download13bce8e464604a6ad26f3799d53fad87MD55Gestor_Pedidos_Diaz_2024.pdf.txtGestor_Pedidos_Diaz_2024.pdf.txtExtracted texttext/plain101883https://bibliotecadigital.usb.edu.co/bitstreams/c5a0d00b-7c71-497b-a7ec-5c6ee96b39d4/download3fd44c358c4b6009a74061192d11c2e9MD57THUMBNAILFormato_Autorizacion_Publicacion_Repositorio_USBCol.pdf.jpgFormato_Autorizacion_Publicacion_Repositorio_USBCol.pdf.jpgGenerated Thumbnailimage/jpeg15971https://bibliotecadigital.usb.edu.co/bitstreams/8a5d7c1a-75cd-4a3d-be0c-e59db3595528/download5af62ed1ac8db527614b1eaac6a0c89dMD56Gestor_Pedidos_Diaz_2024.pdf.jpgGestor_Pedidos_Diaz_2024.pdf.jpgGenerated Thumbnailimage/jpeg5501https://bibliotecadigital.usb.edu.co/bitstreams/6a934949-87ba-4cc8-b630-b48476061fd3/downloada1d6e89e45735b05e5e2a88219bee856MD58ORIGINALFormato_Autorizacion_Publicacion_Repositorio_USBCol.pdfFormato_Autorizacion_Publicacion_Repositorio_USBCol.pdfapplication/pdf267068https://bibliotecadigital.usb.edu.co/bitstreams/68d1aac4-03c8-423b-8d49-2433b7413e62/downloadef3eb172bd63b9d619304cba2d7ad998MD51Gestor_Pedidos_Diaz_2024.pdfGestor_Pedidos_Diaz_2024.pdfapplication/pdf3255395https://bibliotecadigital.usb.edu.co/bitstreams/e3717b8b-7cf4-43cf-88b3-0fcf5ba18926/download27b36159d043ee5c8c1d22be2351e2fdMD52CC-LICENSElicense_rdflicense_rdfapplication/rdf+xml; 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