Análisis del proceso de domicilios de Supermercado Boom S.A
Delivery Process in Supermarket Boom S.A is why the development of this work, in order to seek a similar continuous improvement of its processes, specifically the Delivery. In this case, if you seek a redesign process to address competitive in the market and be more efficient. Through a new map of p...
- Autores:
-
Aristizábal Zapata, Jorge Alexander
- Tipo de recurso:
- Fecha de publicación:
- 2016
- Institución:
- Universidad de San Buenaventura
- Repositorio:
- Repositorio USB
- Idioma:
- spa
- OAI Identifier:
- oai:bibliotecadigital.usb.edu.co:10819/3648
- Acceso en línea:
- http://hdl.handle.net/10819/3648
- Palabra clave:
- Benchmarking
Mapa de procesos
Gestión por procesos
Supermercados
Domicilios
Process Map
Process Management
Supermarket
Delivery
Diseño de procesos
Evaluación de procesos
Estrategia empresarial
Competitividad
Rendimiento industrial
- Rights
- License
- Atribución-NoComercial-SinDerivadas 2.5 Colombia
| Summary: | Delivery Process in Supermarket Boom S.A is why the development of this work, in order to seek a similar continuous improvement of its processes, specifically the Delivery. In this case, if you seek a redesign process to address competitive in the market and be more efficient. Through a new map of processes, it is expected to clarify the process of address, so that employees have clear this process with respect to one Customer Requirements, Process Control, Operating Process, Process Support and Customer Satisfaction. In addition to this, the benchmarking is one that to make a strategies to support the disadvantages of other with a same process or activity important comparative technique, therefore this technique using supermarkets providing home delivery as: Almacenes Exito, Jumbo Stores, Supermarket Boom, Euro Supermarkets and La Vaquita. Regarding the analysis process map and study benchmarking performed strategies for implementing possible to improve the process address Supermarket Boom S.A. |
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