Diseño de un plan de mejora para incrementar el índice de recuperación de cartera del Plan Colectivo en empresa del sector salud, Regional Suroccidente – Cali

The Lean Six Sigma project is oriented to increase the portfolio recovery index of the collective plan in a company of the health sector in Cali - Colombia, bearing in mind that the output variable (Y) of the project is being negatively impacted by the little availability of the auxiliary to carry out the collection activities of said plan, since it presents a high degree of operative load for activities that do not generate value to the process. This is why the methodology proposed by the DMAIC cycle and its engineering tools are used to solve this problem. The project methodology is initially approached with the Define phase, which describes the background of the process, the scope, objectives, impacts and benefits to be obtained in it. Then, in the measuring phase, the identified critical variables (X's) are determined and quantified, prioritizing and analyzing the capacity of the process, which allows the objectives set in the project to be landed. In the analysis phase, the causes of the problem are studied in detail, along with possible alternative solutions. In the improvement phase, it corresponds to the execution of the action plan proposed to give solution to the problem. Finally, in the control phase, the results obtained are compared with those that existed before the improvement and the pertinent mechanisms, metrics and tools are established to ensure the maintenance of the results obtained in the project.

• Autores: Cobo Aguilera, Johan Nicolás; Matallana Mesa, Diana Carolina
• Fecha de publicación: 2018
• Institución: Universidad de San Buenaventura
• Repositorio: Repositorio USB
• Idioma: spa
• OAI Identifier: oai:bibliotecadigital.usb.edu.co:10819/6937
• Acceso en línea: http://hdl.handle.net/10819/6937
• Palabra clave: Lean Six Sigma; Recuperación de cartera; Cartera; Metodología DMAIC; Recovery; Portofolio; DMAIC Methodology; Six Sigma (Normas de control de calidad); Cartera - Contabilidad; Mejoramiento de procesos
• License: Atribución-NoComercial-SinDerivadas 2.5 Colombia