Los centros de servicios compartidos: una estrategia empresarial competitiva

In today's business world you can demonstrate successful companies, by designing business strategies that have led to the achievement of its objectives. One such strategy is the centralization of certain support processes that are common to different business units under one organization that operates as an independent NIT and aims to provide added value to their customers with service approach. This model is what is known today as Shared Services Centers, hereinafter CSC. (Novoa & Sanchez, 2012) The main function of the CSC is to reduce costs, economies of scale, standardization of processes and policies, and increase efficiency and effectiveness of the services they provide to the business units (clients) dedicated to their main function that is, it really can do. For this reason, the aim of this paper is to present the impact it has generated in large multinationals such models seeking organizations to be more competitive, sustainable over time and therefore increase their profit margin in time, which means, do more with less; leveraging strategy of its customers. For the development of this research approach was used exploratory study, we started from a hypothesis that refers to the efficiency of the CSC as organizational competitiveness strategy in providing common business services Nutresa Group. Based on this, it was taken as reference initial large renowned companies in Latin America as a probability sample to learn which have implemented this type of financial strategies and some of the results obtained. To do this, as the primary source an interview was made the Director of Services Collaborator and Compensation and the Manager of Trading and Purchasing, who are among the founders of Services Nutresa SAS Shared Services Centre Group Nutresa SA, one of the great Union Antioqueño companies, where we will announce as creation began, what were the main motivators for implementation and benefits brought to the Business Group. In addition to the interviews, as a secondary source research in articles, books, texts, newspapers, documents on the web or library of USB which referred to financial strategies, business models, successful companies which detailed operation it occurred more fund the benefits and implications that can bring to an organization, the implementation of this type of business model. Finally what we want to inform entrepreneurs of tomorrow are the benefits of implementing this type of business and how its implementation will their organizations, recognized, sustainable over time and competitive. Grupo de Investigación: Casos y Estudios Organizacionales. -- Línea de Investigación: Economía y Finanzas (CEO). -- Área: organizaciones. -- Tema: los centros de servicios compartidos-asociatividad.

• Autores: Salazar Mejía, Carolina María
• Fecha de publicación: 2016
• Institución: Universidad de San Buenaventura
• Repositorio: Repositorio USB
• Idioma: spa
• OAI Identifier: oai:bibliotecadigital.usb.edu.co:10819/3748
• Acceso en línea: http://hdl.handle.net/10819/3748
• Palabra clave: Centro de Servicios Compartidos; Procesos de Apoyo; Unidades de Negocio; Know How; Modelo de Negocio; Clientes; Unidades de Negocio; Ventaja Competitiva; Outsourcing; Back office; Distritos industriales; Shared Services Center; Support Processes; Business Units; Know How; Business Model; Customers; Business Units; Competitive Advantage; Industrial districts; Planificación estratégica; Alianzas estratégicas (negocios); Estrategia empresarial; Modelos (economía); Servicio al cliente; Inteligencia competitiva; Distritos industriales; Administración de empresas
• License: Atribución-NoComercial-SinDerivadas 2.5 Colombia