Burnout y calidad de vida de trabajadores en servicio al cliente en Colombia

According to the report of the World Economic Forum, Colombia ranks 61st in the productivity index, due to the high number of working hours and precarious remuneration causing extremely poor working conditions, psychologically and physically affecting employees, who are torn between a sustainable life and poverty. This article describes the development of Burnout and the impact on the quality of life of personnel working in the customer service area in Colombia through a descriptive analysis between 2000 and 2019 using as a methodology the review of bibliographic references of scientific articles on this topic. The literature review provides studies on the causes and consequences of this phenomenon on the quality of life of workers between the ages of 18 and 27 who work in the customer service area, establishing as the main causes, the pressure exerted on their experience work and life, being the factors associated with job desertion, the increase in social and economic poverty and, above all, in the decrease of innovative development and entrepreneurship.

• Autores: Rodríguez Mogollón, Daniela
• Fecha de publicación: 2020
• Institución: Universidad de San Buenaventura
• Repositorio: Repositorio USB
• Idioma: spa
• OAI Identifier: oai:bibliotecadigital.usb.edu.co:10819/8710
• Acceso en línea: http://hdl.handle.net/10819/8710
• Palabra clave: Burnout; Estrés; Calidad de vida; Trabajo; Tesis - administración de comercio Internacional; Artículo de revisión para grado; Síndrome de Burnout; Calidad de vida; Servicio al cliente; Estrés laboral
• License: Atribución-NoComercial-SinDerivadas 2.5 Colombia