Sustainable organizations through Customer Centricity and Corporate Purpose

This dissertation explores the relationship between Customer-Centricity, Corporate Purpose, and Corporate Sustainability, offering valuable insights for academia and practice. The central research question examines how organizations can achieve Corporate Sustainability by effectively integrating Cus...

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Autores:
Tipo de recurso:
Fecha de publicación:
2024
Institución:
Universidad de la Sabana
Repositorio:
Repositorio Universidad de la Sabana
Idioma:
eng
OAI Identifier:
oai:intellectum.unisabana.edu.co:10818/61081
Acceso en línea:
https://hdl.handle.net/10818/61081
Palabra clave:
Servicio al cliente Responsabilidad social de la empresa
Análisis bibliométrico
Revisión sistemática
Responsabilidad social corporativa
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License
Attribution-NonCommercial-NoDerivatives 4.0 Internacional
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network_acronym_str REPOUSABAN
network_name_str Repositorio Universidad de la Sabana
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spelling Sustainable organizations through Customer Centricity and Corporate PurposeServicio al cliente Responsabilidad social de la empresaAnálisis bibliométricoRevisión sistemáticaResponsabilidad social corporativaThis dissertation explores the relationship between Customer-Centricity, Corporate Purpose, and Corporate Sustainability, offering valuable insights for academia and practice. The central research question examines how organizations can achieve Corporate Sustainability by effectively integrating Customer-Centricity and Corporate Purpose. The introduction sets the stage by defining Corporate Sustainability, Corporate Purpose, and Customer-Centricity as fundamental concepts in modern business. Corporate Sustainability encompasses economic, environmental, and social dimensions driven by environmental concerns and ethical imperatives. Corporate Purpose embodies an organization's values and mission, evolving to promote societal well-being. Customer-Centricity emphasizes placing customers at the core of strategic decisions.Esta tesis explora la relación entre la Centralidad en el Cliente, el Propósito Corporativo y la Sostenibilidad Corporativa, ofreciendo valiosas perspectivas tanto para la academia como para los empresarios. La pregunta central de investigación examina cómo las organizaciones pueden lograr la Sostenibilidad Corporativa al integrar de manera efectiva la Centralidad en el Cliente y el Propósito Corporativo. Al inicio se prepara el terreno definiendo la Sostenibilidad Corporativa, el Propósito Corporativo y la Centralidad en el Cliente como conceptos fundamentales en el mundo empresarial moderno. La Sostenibilidad Corporativa abarca dimensiones económicas, ambientales y sociales impulsadas por preocupaciones ambientales e imperativos éticos. El Propósito Corporativo encarna los valores y la misión de una organización, evolucionando para promover el bienestar social. La Centralidad en el Cliente enfatiza la colocación de los clientes en el centro de las decisiones estratégicas.Doctor en Administración de OrganizacionesDoctoradoUniversidad de La SabanaDoctorado en Administración de OrganizacionesEscuela Internacional de Ciencias Económicas y AdministrativasGómez, Manuel IgnacioLleó de Nalda, ÁlvaroOsuna Soto, IgnacioPardo Jaramillo, Sergio2024-08-14T12:22:54Z2024-08-14T12:22:54Z2024-04-04Tesis/Trabajo de grado – Doctoradohttp://purl.org/coar/resource_type/c_7a1fhttp://purl.org/coar/version/c_970fb48d4fbd8a85info:eu-repo/semantics/doctoralThesishttp://purl.org/redcol/resource_type/TDhttp://purl.org/coar/resource_type/c_db06211 páginasapplication/pdfapplication/pdfhttps://hdl.handle.net/10818/61081engAttribution-NonCommercial-NoDerivatives 4.0 Internacionalhttp://creativecommons.org/licenses/by-nc-nd/4.0/http://purl.org/coar/access_right/c_16ecoai:intellectum.unisabana.edu.co:10818/610812025-11-24T16:10:15Z
dc.title.none.fl_str_mv Sustainable organizations through Customer Centricity and Corporate Purpose
title Sustainable organizations through Customer Centricity and Corporate Purpose
spellingShingle Sustainable organizations through Customer Centricity and Corporate Purpose
Servicio al cliente Responsabilidad social de la empresa
Análisis bibliométrico
Revisión sistemática
Responsabilidad social corporativa
title_short Sustainable organizations through Customer Centricity and Corporate Purpose
title_full Sustainable organizations through Customer Centricity and Corporate Purpose
title_fullStr Sustainable organizations through Customer Centricity and Corporate Purpose
title_full_unstemmed Sustainable organizations through Customer Centricity and Corporate Purpose
title_sort Sustainable organizations through Customer Centricity and Corporate Purpose
dc.contributor.none.fl_str_mv Gómez, Manuel Ignacio
Lleó de Nalda, Álvaro
Osuna Soto, Ignacio
dc.subject.none.fl_str_mv Servicio al cliente Responsabilidad social de la empresa
Análisis bibliométrico
Revisión sistemática
Responsabilidad social corporativa
topic Servicio al cliente Responsabilidad social de la empresa
Análisis bibliométrico
Revisión sistemática
Responsabilidad social corporativa
description This dissertation explores the relationship between Customer-Centricity, Corporate Purpose, and Corporate Sustainability, offering valuable insights for academia and practice. The central research question examines how organizations can achieve Corporate Sustainability by effectively integrating Customer-Centricity and Corporate Purpose. The introduction sets the stage by defining Corporate Sustainability, Corporate Purpose, and Customer-Centricity as fundamental concepts in modern business. Corporate Sustainability encompasses economic, environmental, and social dimensions driven by environmental concerns and ethical imperatives. Corporate Purpose embodies an organization's values and mission, evolving to promote societal well-being. Customer-Centricity emphasizes placing customers at the core of strategic decisions.
publishDate 2024
dc.date.none.fl_str_mv 2024-08-14T12:22:54Z
2024-08-14T12:22:54Z
2024-04-04
dc.type.none.fl_str_mv Tesis/Trabajo de grado – Doctorado
http://purl.org/coar/resource_type/c_7a1f
http://purl.org/coar/version/c_970fb48d4fbd8a85
info:eu-repo/semantics/doctoralThesis
http://purl.org/redcol/resource_type/TD
dc.type.coar.fl_str_mv http://purl.org/coar/resource_type/c_db06
dc.identifier.none.fl_str_mv https://hdl.handle.net/10818/61081
url https://hdl.handle.net/10818/61081
dc.language.none.fl_str_mv eng
language eng
dc.rights.none.fl_str_mv Attribution-NonCommercial-NoDerivatives 4.0 Internacional
http://creativecommons.org/licenses/by-nc-nd/4.0/
dc.rights.coar.fl_str_mv http://purl.org/coar/access_right/c_16ec
rights_invalid_str_mv Attribution-NonCommercial-NoDerivatives 4.0 Internacional
http://creativecommons.org/licenses/by-nc-nd/4.0/
http://purl.org/coar/access_right/c_16ec
dc.format.none.fl_str_mv 211 páginas
application/pdf
application/pdf
dc.publisher.none.fl_str_mv Universidad de La Sabana
Doctorado en Administración de Organizaciones
Escuela Internacional de Ciencias Económicas y Administrativas
publisher.none.fl_str_mv Universidad de La Sabana
Doctorado en Administración de Organizaciones
Escuela Internacional de Ciencias Económicas y Administrativas
institution Universidad de la Sabana
repository.name.fl_str_mv
repository.mail.fl_str_mv
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