A strategic hybrid model to determine the critical criteria for the selection of the most appropriate city ambulance service provider

This paper presents a hybrid fuzzy AHP (Analytic Hierarchy Process) - DEMATEL (Decision Making Trial and Evaluation Laboratory) approach to determine the most relevant criteria to measure the performance of municipal Emergency Medical Service (EMS) providers transparently and comprehensively. Allocation of emergency medical services affects public finances and the district's social management. Therefore, evaluating EMS providers' performance is crucial based on multiple factors, such as equipment, vehicle condition, pre-hospital care, diagnoses, costs, staff training, and financial stability. Multi-criteria decision-making tools can help to obtain a comprehensive and objective assessment of EMS providers' performance rather than relying solely on response time, which can be subject to random fluctuations. The proposed approach uses a hybrid fuzzy AHP-DEMATEL that determines that the managerial criteria are more relevant in the process, weighing 47.4%. This model will help ensure the quality and transparency of emergency medical services and guarantee that resource allocation is accountable. This will solve the district's current challenge when deciding whom to assign the EMS concessions. The results of this study demonstrate the significance of using a comprehensive evaluation model to ensure the quality of emergency medical services and enhance the decision-making process of state authorities.

• Autores: Neira Rodado, Dionicio; Jimenez Delgado, Genett; Hernandez Palma, Hugo; Donado Acosta, Ana Maria
• Tipo de recurso: Article of investigation
• Fecha de publicación: 2024
• Institución: Corporación Universidad de la Costa
• Repositorio: REDICUC - Repositorio CUC
• Idioma: eng
• OAI Identifier: oai:repositorio.cuc.edu.co:11323/14122
• Acceso en línea: https://hdl.handle.net/11323/14122; https://repositorio.cuc.edu.co/
• Palabra clave: DEMATEL; Emergency Medical Service (EMS); Fuzzy AHP; MCDM
• Rights: openAccess
• License: Atribución-NoComercial-SinDerivadas 4.0 Internacional (CC BY-NC-ND 4.0)