Gestión del conocimiento en hoteles 5 estrellas en Barranquilla-Colombia
The objective of the research is to describe knowledge management in 5-star hotels in Barranquilla-Colombia. It is based on a quantitative paradigm, descriptive scope and transversal non-experimental design. For the technique, a survey was conducted through a questionnaire applied to the managers of...
- Autores:
-
Guzmán Peñaranda, Kedyn Nadin
Medina Mesino, Jonathan
- Tipo de recurso:
- Trabajo de grado de pregrado
- Fecha de publicación:
- 2019
- Institución:
- Corporación Universidad de la Costa
- Repositorio:
- REDICUC - Repositorio CUC
- Idioma:
- spa
- OAI Identifier:
- oai:repositorio.cuc.edu.co:11323/4823
- Acceso en línea:
- https://hdl.handle.net/11323/4823
https://repositorio.cuc.edu.co/
- Palabra clave:
- Gestión del conocimiento
Capital intelectual
Tecnología de la información y comunicación
Aprendizaje organizacional
Knowledge management
Intellectual capital
Information and communication technology
Organizational learning
- Rights
- openAccess
- License
- Attribution-NonCommercial-ShareAlike 4.0 International
| Summary: | The objective of the research is to describe knowledge management in 5-star hotels in Barranquilla-Colombia. It is based on a quantitative paradigm, descriptive scope and transversal non-experimental design. For the technique, a survey was conducted through a questionnaire applied to the managers of the total population formed by the 11 5-star hotels in Barranquilla; information provided by the hotel and tourism association of Colombia (Cotelco, 2018). The data were analyzed by means of alternative measures of central tendency (mean, minimum and maximum) to observe the average, the highest and lowest extreme scores of each of the questions. The results demarcate the presence of practices that potentiate the management of knowledge through its dimensions that are: Intellectual capital, information and communication technology and organizational learning; the study showed that this factor is being taken into account in an important way, however, there are aspects in which it can be improved in a sustainable manner. Finally, the process allowed to know in detail the aspects considered important in each of the sections of knowledge management in hotel companies, in this sense, the contributions suggested suggest a practical vision of knowledge management, dedicated in a special attention to the distinction between data, information and understanding, through a mechanism of value addition in all the senses of the population under study. |
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