Propuesta del sistema de gestión de calidad como herramienta de mejora en una mipyme colombiana
The Micro small and medium enterprises (MSMEs) are in constant change to adapt to a highly competitive environment, which is why it is necessary to adopt different strategies and tools that allow them to effectively achieve this purpose. The objective of this article is to make a proposal for the SG...
- Autores:
- Tipo de recurso:
- Fecha de publicación:
- 2021
- Institución:
- Universidad de América
- Repositorio:
- Lumieres
- Idioma:
- spa
- OAI Identifier:
- oai:repository.uamerica.edu.co:20.500.11839/8585
- Acceso en línea:
- https://hdl.handle.net/20.500.11839/8585
- Palabra clave:
- Competitividad
Rendimiento
Sistema de gestión de calidad
Competitiveness
Performance
Quality management system
- Rights
- License
- Atribución – No comercial
| Summary: | The Micro small and medium enterprises (MSMEs) are in constant change to adapt to a highly competitive environment, which is why it is necessary to adopt different strategies and tools that allow them to effectively achieve this purpose. The objective of this article is to make a proposal for the SGC as a tool for improvement in the JASER S.A.S Business Group, through a process approach and using the PDCA cycle methodology. |
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