Modelo de simulación como herramienta para la mejora de servicios bibliotecarios
Library services represent one of the main products offered by an educational institution, These seek to provide users with resources for accessing information, In this paper, we present the case of a fixed capacity library that faces an increasing number of users each academic period. The objective...
- Autores:
- Tipo de recurso:
- Fecha de publicación:
- 2018
- Institución:
- Universidad de América
- Repositorio:
- Lumieres
- Idioma:
- spa
- OAI Identifier:
- oai:repository.uamerica.edu.co:20.500.11839/8031
- Acceso en línea:
- https://doi.org/10.29097/2011-639X.231
- Palabra clave:
- Biblioteca
Mejora
Recursos
Servicios
Simulación
Improvement
Library
Resources
Services
Simulation
- Rights
- License
- Atribución – No comercial – Sin Derivar
| Summary: | Library services represent one of the main products offered by an educational institution, These seek to provide users with resources for accessing information, In this paper, we present the case of a fixed capacity library that faces an increasing number of users each academic period. The objective of the research was to identify critical processes to generate strategies aimed at improving the service. To do this, a simulation model was developed in the FlexSim software after characterizing the system parameters. After analyzing results, the experiments show that, facing a higher demand, the resources offered by the library will be overused . Also increasing up to four times the number of system withdrawals. |
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