Reestructuración técnico administrativa de la empresa Citroën Service Express S.A.S.

The administrative technical restructuring of Citroën Service Express S.A.S., begins with a diagnosis of the sector and the company to determine the current state and establish improvement actions; through the PESTAL analysis, POAM matrix and matrix SWOT to identify the variables macro and micro tha...

Full description

Autores:
Tipo de recurso:
Fecha de publicación:
2017
Institución:
Universidad de América
Repositorio:
Lumieres
Idioma:
spa
OAI Identifier:
oai:repository.uamerica.edu.co:20.500.11839/859
Acceso en línea:
https://hdl.handle.net/20.500.11839/859
Palabra clave:
Administración
Control de producción
Gestión
Administration
Production control
Management
Tesis y disertaciones académicas
Rights
License
Atribución – No comercial
Description
Summary:The administrative technical restructuring of Citroën Service Express S.A.S., begins with a diagnosis of the sector and the company to determine the current state and establish improvement actions; through the PESTAL analysis, POAM matrix and matrix SWOT to identify the variables macro and micro that directly affect it; the operational analysis through a study of times, process diagrams, flowchart, among others; the administrative study is carried out to identify existing problems both at the level operating as organizational and thus establish actions that allow to give a possible solution to them.